What are the responsibilities and job description for the Bilingual Pharmacy Customer Service Rep position at HEALTH CARE PARTNERS?
Job Overview: Assists with complaints, orders, errors, account questions, billing, and other queries. Resolve customer complaints via phone, email, mail, or social media. Use telephones to
reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assists with placement of orders, refills, or questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Resolves customer complaints via phone, email, mail, or social media.
- Uses telephones to reach out to customers and verify account information.
- Greets customers warmly and ascertain problems or reasons for calling.
- Assists with placement of orders, refills, or questions.
- Accepts payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answers questions about prescriptions.
- Utilizes computer technology to handle high call volumes.
- Closes out or open call records.
- Read from scripts.
Education/Certification/Licensure:
- Diploma/GED