Outreach Worker - Mobile Driver

Department: Practice Ops

Reports To: Outreach Services Manager

Job Family: Allied Behavioral Health

FLSA Status: Non-Exempt

EEO Classification: Service workers

Supervisor: No

Leadership Level: Individual Contributor

Job Function: Essential On-Site

Provider Category: OCS

Overview

The Mobile Driver/Outreach Worker supports the delivery of mobile clinical and outreach services to individuals experiencing homelessness. This role is responsible for safely operating the mobile clinic and assisting with day-to-day field operations, while also engaging clients in outreach settings and helping connect them to care and services. The Mobile Driver/Outreach Worker plays a key role in maintaining efficient workflow, supporting the clinical team, and ensuring a consistent and welcoming presence in the community.

Key Role Responsibilities

• Safely operate and transport the mobile clinic to scheduled service locations; perform basic vehicle checks and report maintenance concerns as needed
• Assist with mobile clinic setup and breakdown, including equipment, supplies, and site readiness
• Support client flow on the mobile clinic and in outreach settings, including registration, EVS verification, patient check-ins/check-outs, referral processing, service coordination, documentation support, and other administrative duties related to outreach and clinical operations.
• Conduct outreach in community settings (e.g., encampments, shelters, meal programs) to engage individuals and provide information about available services
• Distribute basic needs items and resource materials in alignment with program guidelines (e.g., hygiene kits, food, clothing, water)
• Provide basic client support and linkage to care, including referrals and follow-up coordination as directed by the care team
• Accurately document outreach encounters, services provided, and client interactions in HMIS (Homeless Management Information System), AthenaOne and other required systems in a timely manner
• Enter and maintain required HMIS data elements (e.g., demographics, service connections, referrals, and engagement activities) in alignment with program and grant requirements
• Assist in tracking and re-engaging clients who have disengaged from care, including documenting outreach efforts in HMIS
• Collaborate with clinical and outreach staff to ensure smooth daily operations and continuity of care
• Maintain awareness of surroundings and support a safe environment for staff and clients in field settings
• Adhere to all organizational policies and regulatory requirements, including HIPAA, OSHA, infection control standards, and mobile clinic protocols
• Support proper handling, transport, and storage of vaccines and other temperature-sensitive medications in accordance with cold chain requirements, including ensuring timely transfer to appropriate refrigeration units and immediately reporting any temperature excursions
• Support Environment of Care (EOC) standards by maintaining a clean, organized, and safe mobile clinic environment

Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of HCH
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations.

Knowledge, Experience, and Skills

Formal Education and Training

• High school diploma, GED or equivalent required
• Associate’s degree in Human Services preferred
• Valid driver’s license with clean driving record required personal reliable transportation highly preferred.

Experience

• At least 2 years of experience reaching out to vulnerable individuals who are often the most difficult to serve
• At least 1 year of experience in connecting individuals to essential services including healthcare, mental health, and addiction services

Skills

• Ability to relate effectively to homeless individuals who are at high risk for HIV and other communicable diseases.
• Knowledge of Baltimore City community resources for addiction, social services and mental health
• Well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Able to work as part of an interdisciplinary team
• Able to take initiative and problem solve
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients
• Able to provide outreach services via walking, car, or mass transit