Community Health Worker - Baltimore County

Department: Practice Operations

FLSA Status: Non-Exempt

Supervisor: No

Leadership Level: Individual Contributor

Job Function: Essential On-Site

Hours: 8:30am - 5:00pm

Overview

The Community Health Worker is responsible for reengaging clients who are connected with Health Care for the Homeless and helping facilitate on-going access to services at Health Care for the Homeless as well as other agencies. As part of an interdisciplinary team, this role will identify barriers and help clients access a variety of resources including specialty care services and housing. The Community Health Worker will also conduct individual health education and risk reduction interventions.

Key Role Responsibilities

• Through service provision and regular supports for engagement, build low-demand relationships with assigned clients that results in improved engagement with services
• Provides supportive services in-home and in the community. These supports can include reminder calls, warm hand-offs, teaching/coaching on activities of daily living, benefit assistance and escorting

• Escort clients or coordinates transportation to off-site appointments to help facilitate adherence and connection to comprehensive care
• Problem-solves with clients as barriers arise to help client be successful with identified goals as well as helping them build skills that will be helpful in other circumstances
• Serves as the eyes and ears of the care team while their clients are in the community and shares information that may be helpful in care plan development
• Navigates clients through the housing process which may include Baltimore City Coordinated Access system, relocation services, and other housing resources
• Actively participates on an integrated, multidisciplinary team to develop and implement an integrated treatment plan, within the context of an individual or family’s unique social needs, as well as contribute to interdisciplinary case conferences on an ongoing basis.
• Accurately and timely documents all interventions and encounters according to agency policy

Formal Education and Training

• High school diploma, GED or equivalent, required; Associate or Bachelor’s Degree, preferred

• A valid driver’s license required clean driving record required with own reliable transportation highly preferred
• Able to attain Maryland Community Health Worker Certification within six months of hire

Experience

• At least 4 years of experience reaching out to vulnerable individuals who are often the most difficult to serve
• At least 2 years of experience in connecting individuals to essential services including healthcare, mental health, and addiction services
• At least 1 year in a healthcare setting including working with an electronic medical record (EMR) system, relaying medical terminology and working within an interdisciplinary care team

Skills

• Knowledge of Baltimore City community resources for addiction, social services and mental health
• Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Able to be flexible and work as part of an interdisciplinary team
• Able to take initiative and problem solve
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients
• Able to provide outreach services via walking, car, or mass transit
• Must be able to prioritize and manage own work
• Bilingual preferred