Triage Nurse

Job Title: Triage Nurse 

Department: Medical
Reports To: Director of Nursing / Clinical Manager
FLSA Status: Non-Exempt

Job Summary:
 
 The Clinic Triage Nurse is responsible for assessing patient symptoms and concerns during in-person visits to determine the acuity level and type of medical care required. This role ensures timely, safe, and appropriate patient care by providing clinical advice, education, and care coordination while following established protocols and scope of practice.
 
Essential Duties and Responsibilities:
    •   Provide clinical assessment and triage for patients during walk- in visits  as well as patients scheduled for appointments when needed.
    •   Utilize evidence-based guidelines and established protocols to determine the acuity of patient symptoms and recommend appropriate care (clinic visit, urgent care, ER referral, or home management).
    •   Document all triage assessments, advice given, and follow-up plans accurately and promptly in the electronic health record (EHR).
    •   Collaborate with providers and clinic staff to ensure patients receive timely and appropriate care based on triage findings.
    •   Provide patient education regarding symptoms, medications, follow-up care, and self-care strategies.
    •   Identify and escalate urgent or emergent patient situations appropriately.
    •   Assist in care coordination by scheduling appointments, coordinating referrals, and arranging transportation if necessary.
    •   Maintain confidentiality and adhere to HIPAA regulations at all times.
    •   Participate in quality improvement initiatives and staff training related to triage and patient safety.
    •   Support clinic flow and provide direct patient care as needed.
 
 
Qualifications:
 
Education & Experience
    •   Graduate of an accredited nursing program.
    •   Current Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in the state of practice.

BLS, ACLS certified
    •   Minimum of 1-2 years of clinical nursing experience preferred, preferably in ambulatory, urgent care, or emergency care settings. 
 

Knowledge, Skills, and Abilities
    •   Strong clinical assessment and critical thinking skills.
    •   Excellent communication and interpersonal skills.
    •   Ability to multitask, prioritize, and manage time efficiently.
    •   Competency in electronic health record (EHR) systems.
    •   Familiarity with evidence-based triage protocols and nursing standards.
    •   Ability to remain calm and professional in stressful or emergent situations.
 
Physical Requirements:
    •   Ability to sit, stand, and walk for extended periods.
    •   Ability to lift up to 25 pounds.
    •   Manual dexterity to operate clinical equipment and technology.
 

 Work Schedule:
    •   Full-time 
    •   Clinic hours : Monday–Friday 8AM-4:30PM