What are the responsibilities and job description for the College Intern Summer 2026 - Claims Business/Health Administration (Hybrid/Troy, MI) - Health Alliance Plan position at Health Alliance Plan?
The Health Alliance Plan (HAP) 2026 Summer intern program will run May 11 – August 7. This paid internship will require full time hours availability (M-F) during the summer session dates. It will be a hybrid work format, involving a combination of remote and onsite work/events in Troy, MI (commute & housing expense reimbursement not provided).
This position will support a cross- functional claims, coordination of benefits, and payment integrity operations team.
General Summary
This internship offers a unique opportunity to gain practical experience and contribute to our mission of enhancing the health and well-being of the communities we serve. As an intern, you will get exposure to various aspects of our organization and work closely with industry professionals, enabling you to develop valuable skills in the healthcare and insurance sector.
In addition to helping your assigned department meet its goals, you will collaborate with the other interns towards a common goal of completing a project to present to leadership. It will also provide the opportunity to attend fun networking events, make new connections, and enhance your presentation skills.
Program Duties/Responsibilities
This position will support a cross- functional claims, coordination of benefits, and payment integrity operations team.
General Summary
This internship offers a unique opportunity to gain practical experience and contribute to our mission of enhancing the health and well-being of the communities we serve. As an intern, you will get exposure to various aspects of our organization and work closely with industry professionals, enabling you to develop valuable skills in the healthcare and insurance sector.
In addition to helping your assigned department meet its goals, you will collaborate with the other interns towards a common goal of completing a project to present to leadership. It will also provide the opportunity to attend fun networking events, make new connections, and enhance your presentation skills.
Program Duties/Responsibilities
- Conduct comprehensive research on industry trends, healthcare policies, and emerging technologies. Analyze data and prepare reports to support strategic decision-making processes.
- Collaborate with cross-functional teams to assist in the planning, development, and implementation of projects. Contribute innovative ideas and support the execution of initiatives aimed at improving operational efficiency and customer experience.
- Assist in the collection, organization, and analysis of healthcare-related data. Ensure data accuracy and integrity, utilizing appropriate software tools and methodologies.
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with customer support activities. Maintain a professional and courteous demeanor while interacting with internal and external stakeholders.
- Identify opportunities for process optimization and propose innovative solutions to streamline workflows and enhance productivity. Assist in the implementation of approved process improvement initiatives.
- Create and maintain accurate documentation, including policies, procedures, and project-related materials. Generate regular reports, dashboards, and presentations to effectively communicate project progress and outcomes.
- Collaborate effectively with colleagues across departments to support a positive and inclusive work environment. Contribute actively to team meetings, brainstorming sessions, and knowledge-sharing initiatives.
- Analyze enrollment trends and claims processes, identify coordination of benefits opportunities, and ensure correct payment determinations and minimize potential overpayments.
- Collaborate with internal teams, insurance carriers, and third-party administrators to resolve coordination of benefits issues and discrepancies.
- Ensure compliance with regulatory guidelines and company policies and maintain accurate records of all processes.
- Participate in regular meetings with management to assess and address issues and identify and implement improvements.
- Develop dashboards to track productivity and expedite remediation of issues.
- Currently enrolled in, or a recent graduate of, an accredited 4-year undergraduate or graduate program in a relevant field.
- Excellent research, analytical, and critical thinking skills.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools.
- Exceptional verbal and written communication skills.
- Ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines.
- Demonstrated adaptability, initiative, and a desire to learn and grow.
- Knowledge or interest in healthcare, health insurance, or managed care is a plus.
- Michigan resident.
- This position is best suited for a student pursuing a degree in Business/Health Care Administration or related field.
- Data analysis and reporting experience.
- Problem solving and critical thinking.
- Group collaboration.
- Organization: HAP (Health Alliance Plan)
- Department: Payment Integrity
- Shift: Day Job
- Union Code: Not Applicable