What are the responsibilities and job description for the Customer Service Manager position at Health Aid of Ohio Inc?
Description:
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Description:* HAO Customer Service Manager
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Customer Manager Job Purpose:* Manage and improve Customer Service activities for DME, REHAB and Service departments.
Customer Service Manager Job Duties:
- Responsible for training, assigning, scheduling, coaching, counseling, employees; communicating job expectations; planning, monitoring, enforcing policies and procedures.
- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Management Responsibilities Include:
o Service – Order to Billing execution and improvement activities. Supervising and monitoring
o DME scheduling, route clearing, supervising and monitoring 7 FTEs (currently)
o Developing, monitoring and maintaining the HAO Quality Management Program.
o Must be able to back up any Customer Service Position as needed
- Meets financial objectives by forecasting requirements; participating in the preparation of the annual budget; analyzing variances; initiating corrective actions.
- Continuously improves job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value.
- Regular attendance is a necessary and essential function of the job.
- Complete 10 hours of continuing education credits, relevant to this position, per renewal cycle, including up to 5 hours of in-house facility based In-Service continuing education and a minimum of 5 hours of approved peer review continuing education programs as directed by management
Skills/Experience/ Qualifications:
- Coaching, Supervision, Training, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management, Inventory Control, Verbal Communication
- Education - Graduate from an accredited High School, equivalent, or higher.
- Experience and Knowledge.
- 2 years or more previous management experience.
- Five years' experience in healthcare industry.
- Thorough knowledge of office records development, maintenance and control.
- Basic computer skills and knowledge.
- Knowledge of Medicare, Medicaid, and private insurance requirements and procedure is preferred.
- Ability to develop, organize, and coordinate paperwork flow.
- Ability to communicate clearly, both orally and in writing and to work effectively with a wide range of people, including referral sources, patients/clients, service agencies, co-workers, and management.
- Good Communication Skills.
- Must be able to read and speak English fluently.
- Responsible and Cooperative Attitude.
- Neat and clean personal appearance.
Requirements:
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Physical Requirements*
- In an 8-hour day the employee lifts/carries 20 lbs.
- In an 8-hour day the employee stands/walks 2 hours.
- In an 8-hour day the employee sits 6 hours.
Work Location: In person