Onsite Emotional Wellness Counselor - Full time - On-site

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024

• :Excellence in Customer Service Awards: Organization of the Year (Small
• )Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winne
• rBest in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver

)
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW

®)
Content moderators perform the crucial service of evaluating user-generated content for its potential to harm others. Due to the nature of their work, they can be exposed to traumatic images and content, and to remain healthy, they need to develop and maintain resiliency to protect them from potential harm caused by the very nature of their j

ob.
The On-site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one-on-one and group sessions, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our Counsellors compassionately help employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best in all aspects of their li

ves.
Your Su

ccessHealth Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our mem

bers.
Invested

in youAt Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Pro

grams.
Hours

/Shift Rotating Schedule:8:3

0am-8p

mWeek 1Wed, Thu

rs, Fri

Week 2 Thurs, F

ri, Sat
Both full-time (40 hours/week) and part-time positions are available. These positions operate in a 24x7x365 environment and shifts for all times of the day and days of the week are available. It may be necessary, given the business need, to work occasional o

vertime.Rotating s

chedule:
Jo

b Summary
Provide scheduled and on-demand one-on-one counseling

• sessions.Provides information and schedules clients requesting
• services.Obtains and records intake case information in Care Manageme
• nt System.Provide in moment support as ap
• propriate.Provide short term brief wellbeing and /or therapeutic inte
• rventions.Provides consultation, recommendations, referrals, and other forms of assistance as ap
• propriate.Provides members with appropriate referral based on clinical needs and insurance when clinically ap

propriate.
Lead wellness and group thera

• py sessionsProvide workshops or training, as may be
• requested.Facilitate group wellness activities including peer group support, team building sessions and other engagem
• ent events.Implement group creative intervention practices, for example, guided mindfulness mediation, and mindfu
• l movement.Assists in providing access to wellness

resources.
Provide staff assistance for onsi

• te personnelAssess crisis situations and take appropriate action; provide crisis /urgent intervention as may be needed and appropriate, and disruptive or critical even
• t responses.Provide consultation to client leadership on concerns about employee safety or workpla
• ce behavior.Attend monthly busin
• ess reviews.Provide new hire check in sessions and support offboarding of t

eam members.
Collaborates with colleagues and others to provide excellent service and experience, and to support professional operations an

• d environmentParticipate in regular supervision and consultation as needed /appropriate
• to any case.Maintain reliable attendance and timely arrival being ready to work
• as scheduled.Maintain licenses in good standing, and related credentials i
• f applicable.Miscellaneous duties as assigned by Pro
• gram manager.Meet objectives for ser
• vice quality.Documents all contacts with clients and pertinent others accurately, completely, a
• nd concisely.Flexibility of work hours to deliver services to other staff /shifts or provide DEM support as m

ay be needed.
Minimu

• m RequirementsEducation: A Master’s degree in a behavioral health discipline required (social work, counseling, or related human s
• ervice field).Professional License: State License (Professional Counselor, Marital/Family Therapist,
• Social Work).Experience: A minimum of three years graduate level experience, providing direct service in a behavioral health setting including assessment and ca
• se management.Experience providing presentations, consultation with team and company leaders and brief interventions
• is preferred.A combination of graduate and bachelor’s level experience including behavioral healthcare, Employee Assistance or work with Occupational health or a community healthcare system will
• be considered.English language proficiency is required. Spanish language proficiency