Admissions Representative / Call Center

The Admissions Representative for the Call Center at HealingUS Centers plays a vital role in connecting individuals seeking help with the resources and support they need. This role involves handling incoming calls, addressing inquiries related to our behavioral healthcare programs, and guiding potential clients through the admissions process. The ideal candidate will possess excellent communication skills and a compassionate approach to assist individuals in their time of need.

Responsibilities:

• Receive and respond to incoming calls from potential clients, family members, and referral sources regarding services available at HealingUS Centers.
• Provide accurate information about treatment options and programs, assisting callers in understanding their choices.
• Conduct preliminary assessments and gather necessary information to effectively guide potential clients through the admissions process.
• Schedule appointments for assessments and follow up on client inquiries in a timely manner.
• Coordinate with the admissions team to ensure smooth transitions and appropriate follow-up.
• Maintain detailed and accurate records of conversations, inquiries, and actions taken in our CRM system.
• Handle sensitive information with confidentiality and adhere to HIPAA regulations.
• Collaborate with other departments to provide comprehensive support to potential clients.
• Stay knowledgeable about industry trends, company services, and updates to effectively address caller needs.
• Participate in ongoing training sessions to enhance skills in customer service and admissions processes.

Requirements:

• High school diploma or equivalent; Bachelor’s degree in a related field preferred.
• 1-2 years of experience in a call center or admissions role, preferably in healthcare.
• Strong interpersonal and communication skills, with the ability to empathize with callers.
• Ability to handle high call volumes while maintaining composure and professionalism.
• Proficiency with customer relationship management (CRM) systems and computer applications.
• Strong organizational skills and attention to detail.
• Commitment to confidentiality and understanding of HIPAA regulations.

Preferred Qualifications:

• Experience in behavioral healthcare or related fields.
• Multilingual abilities are a plus.
• Proven problem-solving skills and the ability to work independently.

Work Environment:

• The Admissions Representative will work in a fast-paced office environment with frequent phone calls and interactions with clients and referral sources.
• The ability to work flexible hours, including evenings and weekends, may be required to accommodate client needs.
• This is an in-office position. Monday to Friday - 9am to 5pm.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• The satisfaction of making a difference in the lives of individuals seeking treatment for mental health and addiction issues.