Sales Associate

This position manages intake, sorting, merchandising and sale of donated items. Maintains clean and safe working environment in store and sorting area. Manages checkouts and end of the day totals. Oversees volunteers.

Required:

• Completion of a High School Diploma or equivalent.
• One (1) year experience in cashier duties and money handling.
• If HT program graduate, at least 3 months of living off campus.
• Completion of Onboarding within the first month of hire, which consists of completing a review of the policy and procedures manual, the employee handbook, review of benefits, and job shadowing or position is forfeited.
• Clean pre-employment drug test.

Technical & Physical Competencies:

• Proficiency in Microsoft Office Suite:
  Demonstrates working knowledge of Microsoft Word, Excel, Outlook, and other Office applications to support documentation, communication, and reporting tasks.
• Organizational and Time Management Skills:
  Effectively prioritizes tasks, manages multiple responsibilities, and maintains accurate records in a fast-paced environment.
• Physical Capability:
  Able to safely lift and carry items weighing between 30 to 50 pounds as needed for program operations or supply management.

Interpersonal & Professional Competencies

• Customer Service and Communication:
  Provides excellent service through clear, respectful, and empathetic communication with participants, staff, and community partners.
• Initiative and Problem Solving:
  Proactively identifies needs and takes appropriate action without being prompted, contributing to continuous improvement and team efficiency.
• Self-Care and Professional Boundaries:
  Maintains emotional resilience and practices appropriate self-care to manage stress and sustain long-term effectiveness in a high-demand environment.

Retail Operations & Inventory Management

• Ensure all donated items are processed and placed on the sales floor in a timely and organized manner to maximize availability and sales.
• Maintain store readiness and ensure the store is open and fully operational during designated business hours.

Volunteer Engagement & Support

• Assist and support volunteers in their roles, fostering a positive, cooperative, and rewarding volunteer experience.
• Promote a team-oriented environment that values collaboration and mutual respect.

Customer Service & Professional Conduct

• Demonstrate professionalism, empathy, and courtesy in all interactions with customers, callers, donors, and team members.
• Represent Healing Transitions with integrity and a commitment to service excellence.

Policy Adherence & Organizational Support

• Comply with all Healing Transitions policies, procedures, and operational guidelines.
• Perform other duties as assigned to support the overall mission and daily operations of the store.

Work Environment: This role involves the use of standard store equipment, including computers, cash registers, calculators, scanners, phones, copiers, filing cabinets. Employees may occasionally be exposed to wet or humid outdoor conditions. The typical noise level is moderate. Reasonable accommodations are available to support individuals living with disabilities in performing job duties.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently needs to sit, use hands to handle or feel, and reach with arms. Occasionally, the employee must stand, walk, stoop, kneel, crouch, crawl, and taste or smell. The employee must occasionally lift and/or move more than 30 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations are available to support individuals living with disabilities in fulfilling these responsibilities.

Language Requirements: English is the primary language of software, documents, participants, and staff of HT, though speaking additional languages is a valuable asset. Must have the ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from participants, or members of the community; and the ability to effectively present information to top management and public groups.

Travel Requirements: There may be mandatory meetings and/or trainings that take place on another campus or location. You are required to travel to the appropriate location at these times.