Spa Manager

About Us

Healing Mountain Massage School is a local, family-owned business in Utah. We strive to provide quality, affordable massage education and massage therapy to Intermountain West communities. We've been in business for over 20 years and offer a friendly, personable, and enjoyable work environment.

Summary

The Spa Manager provides overall leadership and operational oversight for the spa, ensuring a high-quality, customer-focused environment that supports both business performance and student learning outcomes.

Supervisory Responsibility:

• Oversees front desk operations.
• Supervises staff, students, and LMTs
• Oversees recruiting, interviewing, hiring, and training spa-related staff.
• Performs constructive and timely performance evaluations.
• Handles discipline and termination of spa employees in accordance with company policy.

Job Duties/Essential Functions:

• Supervises front desk staff, students, and LMTs to ensure a professional, customer-focused environment.
• Sets expectations, monitors performance, and maintains service standards that reflect the spa’s image and culture.
• Teaches the Communication course, in accordance with instructional standards, and delivers practicum orientation.
• Manages student scheduling, monitors student performance, provides feedback, and evaluates clinical learning outcomes, including final grading.
• Oversees front desk operations, including scheduling, customer inquiries, and payment processing.
• Provides operational coverage as needed to ensure service continuity and adherence to standards.
• Monitors inventory levels and retail operations; communicates supply and product needs to leadership for ordering.
• Responds to student needs and operational issues, including emergencies, and escalates or resolves in coordination with leadership.
• Provides instructional support, including demonstrating spa treatments as needed.
• Reviews daily register operations, ensuring accuracy in cash handling, reconciliation, and reporting.
• Prepares and submits monthly income and operational reports to leadership.
• Utilizes spa booking software to manage scheduling, reporting, student records, and operational workflows.
• Ensures data accuracy, resolves system issues, and supports efficient spa operations.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to follow established policies, procedures, and direction from leadership.
• Ability to support a diverse student and spa staff population in a professional environment.
• Strong organizational and time management skills with the ability to handle multiple tasks.
• Clear and professional communication skills.
• Working knowledge of standard office systems and ability to learn internal platforms (e.g., spa booking software, learning management systems, etc.).
• Maintains a professional appearance and demeanor.

Education & Experience:

• Active Utah Licensed Massage Therapist (LMT) with a minimum of three years of professional, hands-on experience in spa or clinical settings.
• Previous supervisory or management experience, with the ability to lead teams and support spa operations effectively.
• Basic proficiency with office software and systems (e.g., Microsoft Office, Google Workspace, etc.).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds independently.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

License/Certification:

• Massage Therapy License (Required)

Ability to Commute:

• Salt Lake City, UT 84102 (Required)

Ability to Relocate:

• Salt Lake City, UT 84102: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $26