Front Desk Receptionist/Customer Service Representative

About Us
Healing Mountain Massage School is a family-owned Utah local business and vocational massage training facility. We strive to provide quality and affordable massage education and massage therapy to the inter-mountain west communities. We've been in business for over 20 years and offer a friendly, personable, and enjoyable work environment.

Summary
This position blends work aspects of the hospitality industry, which includes, but is not limited to: reception, appointment scheduling, customer service, retail cashiering, laundry, preparing spa services, and keeping the spa clean. Ability to efficiently prioritize tasks between spa and reception. Accurately track appointments, answer phones, take messages, as well as organize and file clinic-related forms. Includes opening and closing duties depending upon the assigned schedule. This position represents the school to the public community and is the first point of contact for our high volume client base. Therefore, professional appearance and respectful behavior are required for this role.

Qualifications

• HS diploma, GED certificate, or equivalent
• Previous experience (salary commensurate with degree of experience and skills)
• Excellent communication and customer service skills
• Excellent hygiene and dress habits
• Good computer, typing, and multitasking skills

Duties
Job duties to include, but are not limited to:

• Portray a professional image to all people, as the receptionist sets the tone of the spa. Greet every guest and student upon arrival. Assist client and student with any questions.
• Answer and return any missed phone calls promptly. Monitor and respond to client questions through booking software messenger feature. Contact clients who are late for appointments and delegate rescheduling and late cancellations.
• Take messages for appropriate personnel and maintain accurate internal communication. Documentation of schedule updates.
• Handle disgruntled guests with respect & kindness. Clear communication with your supervisor and document any situation that your supervisor or coworkers should be aware of.
• Monitor surveillance system, notify appropriate personnel of suspicious behavior, or in case of emergencies.
• Become knowledgeable with our Crystal Shop retail. Learn and be familiar with various crystals available for purchase and assist customers with purchasing crystal shop items.
• Maintain productivity between reception area and spa. Timely preparation of spa treatments. Laundry room is cleaned and organized regularly. Maintain a tidy reception area.
• Regularly refresh and spot clean restrooms and break room. Sweep and mop as needed. Restock paper goods such as towel paper dispensers and toilet paper.
• Wash glasses and stock water areas. Trash & recycling removal as needed.
• Notify the Spa Manager or Assistant Spa Manager of needed supplies and sundry items via inventory tracker.
• Develop proficiency with our booking software and become familiar with all spa menu items & descriptions. Stay up to date on all specials and promotions, both current and upcoming.
• Proper cash handling and register skills. Attention to detail to correctly take payments, apply specials, and maintain an accurate till.
• Unlock the building prior to class start for the opening shift, and lock at spa close for the closing shift.
• Read and sign off on weekly front desk updates as well as attend quarterly front desk meetings. Adhere to all policies and procedures as listed in the employee and front desk handbooks. Self directed with the ability to work independently without supervision.
• Additional special tasks as assigned by Spa Manager or Campus Director.
• Ability to adapt to a dynamic work environment.

Benefits
After passing 90 day previsionary period, employees receive one free student massage per month for personal use and $10 off student massages for household family members. Please note: massages are non-transferable. A 401(k) matching plan is available after one year of continuous employment. Wage increases may be considered based on annual performance reviews.

Job Type: Part-time

Pay: $13.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Professional development assistance

People with a criminal record are encouraged to apply

Ability to Commute:

• Orem, UT 84097 (Required)

Ability to Relocate:

• Orem, UT 84097: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $18