What are the responsibilities and job description for the Spa Manager position at Healing Lotus Head Spa Massage?
Location: Virginia Beach, VA
Position: General Manager
Employment Type: Full-Time
Compensation: $50,000– $60,000 annually, based on experience
Bonus: Performance-based bonus opportunities
Schedule: Full-time, including flexibility for evenings, weekends, and peak business periods
About Healing Lotus Head Spa Massage
Healing Lotus Head Spa Massage is a wellness-focused spa dedicated to providing relaxing, restorative, and elevated head spa and massage experiences.
We are seeking an experienced General Manager to lead the day-to-day operations of our Virginia Beach location and help drive the continued growth of the business.
This is a hands-on leadership position for someone who understands both exceptional guest service and successful business operations. The General Manager will oversee the team, guest experience, sales, memberships, scheduling, staffing, operational standards, and overall performance of the location.
The ideal candidate is a confident and organized leader who enjoys developing teams, creating exceptional guest experiences, and growing a service-based business.
Key ResponsibilitiesSpa Operations & Leadership
- Oversee the daily operations of Healing Lotus Head Spa Massage
- Ensure the spa operates efficiently and maintains high service standards
- Lead by example and create a positive, professional team environment
- Ensure company policies, procedures, and service standards are consistently followed
- Monitor daily operations and proactively address operational issues
- Maintain a clean, organized, relaxing, and welcoming environment
- Communicate regularly with ownership regarding operations and performance
Team Management
- Recruit, interview, hire, onboard, and train team members
- Lead and develop massage therapists, head spa providers, front desk staff, and other team members
- Create accountability around attendance, performance, guest service, and sales
- Conduct team meetings, coaching sessions, and performance reviews
- Address employee concerns and performance issues professionally
- Assist with staffing and scheduling to maintain appropriate coverage
- Support employee retention and team development
Guest Experience
- Maintain an exceptional and consistent guest experience
- Ensure guests receive a warm, professional, and personalized experience from arrival through departure
- Monitor the quality and consistency of head spa and massage services
- Handle guest concerns and service recovery professionally
- Build relationships with returning guests
- Encourage repeat visits, memberships, packages, and referrals
- Ensure the environment consistently reflects the Healing Lotus brand
Sales & Membership Growth
- Drive revenue through services, memberships, packages, enhancements, and retail
- Establish and monitor sales and membership goals
- Coach the team on appropriate service recommendations and guest education
- Identify opportunities to increase rebooking and guest retention
- Monitor conversion, average ticket, utilization, membership sales, and other key performance indicators
- Support promotional and marketing initiatives
- Develop strategies to increase revenue and repeat business
Financial & Business Performance
- Monitor daily, weekly, and monthly revenue
- Review business KPIs and identify opportunities for improvement
- Monitor labor and staffing efficiency
- Assist ownership with budgeting and business planning
- Monitor inventory and operational expenses
- Identify opportunities to improve profitability
- Provide regular performance updates and recommendations to ownership
Scheduling & Operations
- Oversee provider and front desk scheduling
- Ensure appropriate staffing based on business volume
- Monitor appointment availability and provider utilization
- Help maximize room and service capacity
- Ensure the front desk and service teams follow established procedures
- Maintain smooth communication between management, providers, and front desk staff
Qualifications Required
- 3 years of management or leadership experience
- Experience managing and developing a team
- Strong customer-service and guest-experience background
- Demonstrated sales and business-growth experience
- Strong communication and organizational skills
- Ability to coach, motivate, and hold employees accountable
- Experience working with business KPIs and performance goals
- Ability to work independently and make operational decisions
- Professional, polished, and approachable leadership style
Preferred
- Previous spa, head spa, massage, wellness, beauty, salon, or hospitality management experience
- Experience managing massage therapists or wellness providers
- Luxury or high-end service experience
- Membership-based business experience
- Experience with rebooking and client retention strategies
- Experience managing sales and membership goals
- Experience with scheduling or spa-management software
- Experience with retail sales and service enhancements
- Experience recruiting and training service providers
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $50,000 - $60,000