What are the responsibilities and job description for the Referral/Insurance Verification Specialist position at Healing Hands Physical Therapy Centers, Inc.?
Referral & Insurance Verification Specialist
About Us
Healing Hands Physical Therapy is a 25-year-established, 100% physical therapist-owned practice dedicated to providing exceptional patient care through skilled physical therapy services. We pride ourselves on maintaining a professional, welcoming, and patient-focused environment where both our staff and patients feel valued.
Position Overview
We are seeking a reliable, organized, and customer-focused Referral & Insurance Verification Specialist to join our team. Previous experience is preferred but not required. We welcome enthusiastic, positive individuals who are eager to learn.
This position plays a vital role in ensuring a smooth patient experience by managing incoming referrals, verifying insurance eligibility and benefits, scheduling initial evaluations, and maintaining accurate patient information in our electronic medical records (EMR) system.
This is a part-time, in-person position working approximately 4–6 hours per day, Monday through Friday. Excellent phone etiquette, strong communication skills, and attention to detail are essential for success in this role.
Key Responsibilities
- Receive, organize, and maintain incoming patient referrals.
- Verify insurance eligibility and benefits for scheduled patients.
- Enter, update, and maintain accurate patient information in the EMR system.
- Enter templates for provider initial evaluation.
- Schedule initial evaluations and follow-up appointments as needed.
- Coordinate referrals and communicate with referring providers.
- Communicate effectively with physical therapists, physical therapist assistants, office staff, and patients.
- Answer incoming phone calls professionally and courteously as needed.
- Collect patient payments and assist with front desk operations as needed.
- Maintain patient confidentiality and comply with HIPAA privacy and security requirements.
Qualifications
- Excellent communication and customer service skills.
- Professional phone etiquette and a courteous, patient-focused approach.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a busy healthcare environment.
- Insurance verification experience preferred but not required.
- Previous experience in a medical office, physical therapy clinic, or healthcare setting is a plus.
- Basic computer skills and familiarity with electronic medical records (EMR) systems preferred.
- Dependable, professional, and willing to learn.
Benefits
- Flexible schedule.
- Supportive and professional work environment.
- Opportunity to learn and grow within the practice.
Requirements
- Ability to reliably commute to Augusta, GA 30904, or relocate before starting work.
- Must be authorized to work in the United States.
- Must be able to work in person.
If you are organized, dependable, and enjoy helping patients navigate their healthcare experience, we encourage you to apply and become part of the dedicated team at Healing Hands Physical Therapy!
Job Type: Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 15.0 – 25.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $14 - $18