What are the responsibilities and job description for the Field Interviewer position at Headway Workforce Solutions?
Looking for Bilingual and Non-Bilingual Field Interviewers!
Headway Workforce Solutions is currently seeking Field Interviewers on behalf of our client in the Hennepin County area. Applicants within an approximate 50-mile radius of this location may be considered. As a Field Interviewer, you will conduct study enrollment interviews supporting the Parents Empowering Parents (PEP) study, which primarily focuses on assessing the effectiveness of services provided to parents involved with child welfare who have substance use disorder (SUD), an active child welfare case with an assessment that the children are not currently endangered and they are working to address the areas of concern that caused the case to be initiated. This is a multi-year study that includes a 45-minute interviewer-administered baseline survey, plus another similar follow-up survey approximately 15 months later.
This is a part-time position, and applicants must be available at least 20 hours per week up to 40 hours per week based on availability of work. Applicants must be available to work a combination of weekdays and weekends when respondents will be available. There will be a 3 day paid in-person group training session in Cambridge, MA in mid-January 2025. (There will also be 8 hours of computer self-study at home) A tablet, keyboard and phone will be provided and is for use only on this assignment. The compensation for this position is based on your location and follows the Service Contract Act (SCA) rates. The SCA Rate for Hennepin County is $22.81 per hour, plus a $4.98 per hour Health & Welfare stipend.
Responsibilities of a Field Interviewer:
- Follow all project specifications and protocols
- Administer and collect study informed consent, including answering any questions respondents may have about the study
- Conduct computer-based interviews by phone and in-person with a high degree of accuracy and integrity
- Issue and track respondent payments in the form of a $40 Visa gift card
- Conduct locating activities online and in-person when Respondents are difficult to reach
- Regularly report to assigned Field Manager
- Exercise courtesy and professionalism to all Respondents
- Maintain confidentiality of all collected data
- Other duties as assigned by manager
Requirements of a Field Interviewer:
- High School Diploma or the equivalent
- Good working knowledge of computers and strong typing skills
- Must have home wireless internet
- Must have a private space to conduct interviews
- Must have own reliable vehicle and vehicle insurance
- This position requires candidates to consent to the performance of a background check
Qualifications of a Field Interviewer:
- Two years of experience interviewing or in customer service
- Social worker background or experience working with state or local agencies supporting services for citizens dealing with SUD and/or foster care are a plus
- Both English and Spanish fluency is a plus
- Exceptional reading, verbal, and listening skills with the ability to multi-task
- The ability to speak with Respondents using a tablet and keyboard to record responses
- Willingness to work in-person to locate selected Respondents and schedule appointments and conduct interviews when they cannot be completed by phone
- Courteous with good communication skills and “people” skills
- Positive and self-motivated demeanor
- Prior Field Research/Interviewing experience a plus
Additional Information:
- Hours and Training
- Must be available at least 20 hours per week – including some daytime and some evening hours during the week as well as on weekends when Respondents may be available
- May work up to 40 hours in a week, based on the availability of work and project needs
- Project training is paid and will consist of approximately 8 hours of computer self-study at home, as well as 3 days of group training sessions in Cambridge, MA in mid-January 2025.
- Respondent compensation: As a “thank you” for their participation and completing the approximately 45-minute interview, Respondents will receive a $40 Visa gift card.
Physical Requirements:
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to speak clearly and document responses accurately using electronic systems to be made available to you
- Lift and carry a tablet and keyboard, phone, paperwork and carrying case—less than 8 pounds
- Sit, stand, and walk, potentially up and down stairs most days on the job
About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com
Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.
By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.
#zr
Salary : $5 - $23
