Care Coordinator

Job Description

This position is open in either Tampa, Florida. It is NOT a remote position.

Roles and Responsibilities:

• Ensure treatment is appropriately planned, scheduled and managed from initial evaluation
• through treatment completion.
• Serves as primary contact for medical offices, adjusters, nurse case managers, and claimants.
• Accurately enters treatment plans and sends pricing review. .
• Schedules appointments for approved treatment promptly.
• Prioritizes daily activities to ensure all assignments are completed.
• Reviews and responds to requests from clients, providers, claimants, or management in a timely
• manner.
• Educate provider offices on required documentation submission - chart notes, billing forms and
• required state specific forms.
• Obtains all missing required appointment documentation from providers.
• When unable to resolve an issue, will escalate to appropriate leadership/management.
• Engage with management regarding potential process and system enhancement
• recommendations.
• May be required to assist with the testing of system/process enhancements.
• Other duties as assigned.
  
  

Required skills and abilities:

• Ability to work well individually and in a team environment
• Ability to troubleshoot and solve problems
• Analytical ability with adept research skills
• Exceptional communication skills (written and verbal)
• Must be able to multi-task, follow procedures and have active listening skills
• Bi-lingual is a plus
• Intermediate level skills in Microsoft Outlook and all MSOffice essentials
• Must be able to adhere to company’s physical & information security standards along with training
• requirements.
  
  

Education/Experience

• Medical Assistant or equivalent preferred
• Experience with Medical Software Platforms is a plus
• Contact Center experience a plus
• High School Diploma or GED
  
  

Company Description

HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.

We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.

HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries. We offer a generous benefit package including Medical, Dental and Vision benefits, paid time off, and opportunity for a 401K. We’re looking for talented and professional team members to provide superior customer care.