What are the responsibilities and job description for the Systems Technician position at HdL Companies?
Company Overview
The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector and serving over 800 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.
Core Values
HdL team members individually and collectively aspire to the following core values:
Deliver Excellence In Everything – We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.
Do The Right Thing – We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.
Foster Relationships – We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.
Give Generously – We give generously of our time and resources with our teammates, clients and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.
Enjoy The Journey – We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.
Be Authentic, Grateful, and Humble – We are thankful for the success we have achieved individually and as a company and never take it for granted.
Job Responsibilities
- Serves as the principal technical contact for our clients and technical support for internal staff.
- Deploys software systems and updates to workstations and servers (Microsoft stack).
- Diagnose and troubleshoot hardware and software issues for Servers (software), Workstations, Printers.
- Research support concerns and escalates to development team as required.
- Provide support for hosted client environments.
- Coordinates with HdL Systems Administrator on internal systems support.
- This role will build relationships with IT personnel across various agencies. A strong customer service background is needed to succeed in this role.
Skills and Qualifications
- Proficient using, configuring, and troubleshooting Microsoft Windows Server and Windows Desktop platforms.
- Familiar with Active Directory.
- Familiar with MS SQL Server including backing up and restoring databases.
- Experience with Microsoft IIS including basic setup and configuration.
- Understanding of DHCP and DNS.
- Working knowledge of email servers – SMTP, mailbox configurations, Outlook client troubleshooting.
Education and Experience
- College, vocational or technical training or equivalent and 5 years’ experience working with variety of computer systems.
- Certificates and TLS standards, preferred.
- Familiarity with Azure – app registrations, SSO methodologies, OAuth tokens is a plus
- Basic HTML skills is a plus.
Compensation
The starting base salary for this Fresno, CA position is expected to be between $23 to $29 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Benefits
- Competitive Base Pay
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
- Paid time off for Vacation, Sick and Holidays
- Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers
Compensation details: 23-29 Hourly Wage
Salary : $23 - $29