What are the responsibilities and job description for the Consultant Services Manager position at HDJ & Associates, Inc.?
Our client is looking for a Consultant Services Manager focused on management of the consultants and remote contract resources. The Consultant Services Manager will work to support the daily operations of the remote and onsite consultants across various client engagements.
The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications. They will be experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little or no supervision. This person must be well organized, flexible and enjoy the administrative challenges of supporting a diverse range of people located at our client's offices or remote.
Responsibilities:
- Provides front line leadership and support to team by demonstrating the company's Core Values
- Instills a positive attitude and motivates team members by maximizing team and individual performance.
- Supports hiring and onboarding of new staff and provides opportunities for career development and training.
- Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.
- Analyze actual performance against the project plan such as; timeline performance, utilization, customer satisfaction, and employee engagement and make necessary adjustments consistent with plan objectives.
- Demonstrated ability and executing effective practices, tools, and standards for implementations.
- Builds commitment to common goals; creates an environment of collaboration.
- Focus on customer experience during various personal engagements to ensure smooth functioning of all efforts:
- Onboarding
- Resource time and billing
- Annual Reviews
- Infrastructure support
- Offboarding
Requirements
- 3 years’ experience supporting at the executive level
- Strong organizational, communication, and time-management skills
- Experience assisting busy executives with day-to-day activities
- Strong proficiency in Microsoft Office, SharePoint (especially MS Excel and PowerPoint)
- Experience with Microsoft PowerBI and other process automation and data integration tools
- Experience successfully creating and/or modifying processes
- Proven ability to work in a fast-paced environment
- Resourcefulness, creativity, and problem-solving skill set