Full-Time - Front Desk Patient Care Coordinator

HD Medical & Aesthetics is seeking a full-time Front Desk Patient Care Coordinator for our Wilmington location. This role is much more than answering phones and checking patients in. We are looking for someone who can build strong patient relationships, support the practice and team, and help create an exceptional patient experience from start to finish.

We are a supportive, fun, and hardworking team that truly enjoys working together and caring for our patients. We value personality, warmth, professionalism, and initiative, and we’re want someone who will add to that culture. The right person is warm, polished, dependable, and proactive, with a take-charge mindset. They can connect naturally with people, bring positive energy to the office, and jump in wherever needed.

Position Summary

The Front Desk Patient Care Coordinator serves as the first impression of HD Medical & Aesthetics and plays a key role in keeping the office running smoothly. This individual will manage front office operations, support providers and team members, and help guide patients through scheduling, follow-up, services, and treatment opportunities. This role requires excellent communication, emotional intelligence, sales confidence, and the ability to identify needs and solve problems.

Primary Responsibilities

• Greet patients warmly and create a welcoming, polished experience from the moment they arrive
• Answer phones, respond to inquiries, scheduling, rescheduling, and follow-up appointments
• Build strong patient relationships and help patients feel comfortable and cared for
• Help guide patients through services, memberships, and recommended next steps in care
• Support patient retention by helping patients stay engaged with follow-up visits and treatment plans
• Manage front desk workflow, patient check-in/check-out, payments, and day-to-day administrative tasks
• Support providers and other team members to help the office run efficiently and smoothly
• Identify workflow issues, patient concerns, or gaps in the day and proactively help solve them
• Keep the front office organized, professional, and aligned with the overall patient experience

Ideal Qualifications

• Previous experience in a medical office, aesthetics, hospitality, sales, or patient-facing role preferred
• Strong communication and interpersonal skills
• Professional, dependable, and highly organized
• Comfortable discussing services and helping patients move forward with care
• Self-starter who takes initiative
• Able to multitask & problem-solve

Why Join HD Medical & Aesthetics?
We’re not just a healthcare practice. We’re a team passionate about helping people look and feel their best. Our environment is professional yet friendly, where patients feel valued, and team members feel supported.

HD Medical & Aesthetics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We can’t wait to meet you!

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $13 - $16