Service Desk Technician

Come for the Challenge. Stay for the Experience.

At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience.

What We Do And Who We Serve

We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries: Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing.

We Live Our Core Values

Our values guide us in our day-to-day interactions with our clients and each other—Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team.

Discover How Far You Can Go.

Opportunities abound at HCVT. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating client engagements for our teams to work on—the kind of work that helps you develop and refine your skills to advance in the profession.

Hybrid Work

HCVT currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time. We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible.

Apply today and find out why so many come for the challenge—and stay for the experience. We look forward to meeting you!

Service Desk Technician is responsible for identifying, researching, and resolving technical issues. Key responsibilities involve responding to technical support tickets from our staff submitted via the firm’s service desk ticketing system, as well as documenting tickets to ensure a timely resolution.

As a Service Desk Technician, your responsibilities will include but are not limited to:

• Assist IT Service Desk team with IT ticket queue, such as troubleshooting computer hardware/software issues or complete requested controlled processes
• Assist IT Asset Coordination team with replacing hardware (laptops, monitors, docking stations, keyboards and mice)
• Install, test, maintain, upgrade, and troubleshoot computers and other peripherals
• Prepare decommissioned equipment for physical disposal
• Conduct research on specific software or hardware
• Help maintain documentation on software and computer systems
• Participate in various IT related projects as needed
  
  

To be successful, these are the skills, qualifications, and experience we are looking for:

• At least six months of end-user support or related experience either in a paid or volunteer program
• Working knowledge of computer hardware and other peripherals
• Working knowledge of Windows 11
• Working knowledge of Office 365 apps (Excel, Word, Outlook)
• Working knowledge of Adobe Acrobat DC
• Working knowledge of basic network fundamentals including, but not limited to TCP, DNS and DHCP
• Excellent verbal and written communication skills
• Ability to logically define problems, collect data, establish facts, and draw valid conclusions
• Ability to explain complex IT concepts in simple terms
• Demonstrate strong organizational skills and attention to detail
• Be responsive with an appropriate level of urgency
• Work on multiple tasks simultaneously with regular interruptions
• Complete tasks effectively within a set timeframe
• Actively look for ways to help the end user and team members
• Ability to work overtime and weekends, if necessary
• Ability to participate in our weekly on-call rotation
• Ability to travel to our other offices, under special circumstances
• Ability to accept directions, follow and apply specific IT policies, and work directly with other members from the IT department
• Be a team player and be motivated to advance and grow
  
  

You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.

• Visit the Benefits section to learn more
  
  

This salary range is specific to the state(s) listed and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set and education; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the range for this position is $55,000-$60,000 plus overtime.

Connect With Us

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