What are the responsibilities and job description for the Implementation Supervisor position at HCSS?
We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
Who We Need
The Implementation Supervisor is a strategic operational leader within the Professional Services team who balances people leadership, operational excellence, and analytics-driven decision making. This role leads a team of Implementation practitioners while also driving the systems, processes, and reporting that enable scalable customer onboarding and consulting delivery.
The ideal candidate brings a genuine coaching mindset, strong PMO and process design instincts, and the technical fluency to leverage business intelligence tools in service of team performance and customer outcomes. This role combines hands-on team development and process improvement with cross-functional collaboration to ensure consistent, measurable service delivery.
Qualifications
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
Who We Need
The Implementation Supervisor is a strategic operational leader within the Professional Services team who balances people leadership, operational excellence, and analytics-driven decision making. This role leads a team of Implementation practitioners while also driving the systems, processes, and reporting that enable scalable customer onboarding and consulting delivery.
The ideal candidate brings a genuine coaching mindset, strong PMO and process design instincts, and the technical fluency to leverage business intelligence tools in service of team performance and customer outcomes. This role combines hands-on team development and process improvement with cross-functional collaboration to ensure consistent, measurable service delivery.
Qualifications
- 2 years of experience in Professional Services Operations, Implementation, or Consulting, with at least 1 year in a leadership role or equivalent
- Working knowledge of PMO, Implementation, and Consulting processes and tools
- Understanding of SaaS customer lifecycle from Sales through Customer Success, including handoff points and shared accountability
- Ability to configure and develop within PS tools, including SuiteProjects Pro and Salesforce
- Strong analytical skills with the ability to identify trends, leading indicators, and root causes from operational data
- Comfort working with various data storage methodologies
- Excellent written and verbal communication skills with technical, non-technical, executive, and non-executive audiences
- Bachelor's degree in Business, Information Systems, or a related field
- Experience leading process improvement initiatives in a Professional Services or Consulting environments
- Crucial Conversations certification or equivalent feedback and coaching training
- Familiarity with HCSS construction industry workflows and customer use cases
- Agile approach to work, with the ability to proactively manage a queue of projects alongside team responsibilities
- High level of curiosity and a goal-oriented approach to problem solving
- Lead, coach, and develop a team of Implementation practitioners to deliver consistent, high-quality customer onboarding and consulting outcomes
- Continuously evaluate and improve the systems, workflows, and tools that enable Professional Services delivery at scale
- Support the customer onboarding experience and use engagement signals to drive proactive team action
- Drive data-informed decision making for the Professional Services team through reporting, analytics, and operational support
- Travel needs will vary, but typically less than 25%
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!