Technical Network Lead

HCLTech seeking a highly skilled Level 3 Network Engineer/Technical Network Lead with strong hands-on experience in Viptela SD-WAN, Cisco Wireless (Catalyst 9800), and Enterprise LAN/WAN environments. The role requires deep expertise in routing, switching, and wireless technologies, with the ability to handle complex incidents, drive root cause analysis, and support large-scale enterprise network operations. The candidate should also demonstrate strong ownership, proactive troubleshooting, and stakeholder communication skills.

Job Title: Technical Network Lead

Job ID: 64615

Position Type: Fulltime - Onsite

Location: Houston, San Antonio, Austin Texas

Key Responsibilities

Technical Operations & Support

• Act as L3 escalation point for critical network incidents (P1/P2 issues).
• Troubleshoot complex issues across WAN, LAN, SD-WAN, and Wireless networks.
• Ensure quick restoration of services (RTS) within SLA targets.
• Provide advanced troubleshooting for:
• Viptela SD-WAN fabric (Control/Data plane issues)
• Cisco LAN switching (VLANs, STP, EtherChannel)
• Cisco Wireless (Catalyst 9800 WLC, AP onboarding, policy tags)
• WAN circuits and routing instability

SD-WAN & WAN Management

• Deploy, configure, and troubleshoot Cisco Viptela SD-WAN (vManage, vEdge/cEdge).
• Handle: Overlay/underlay routing integration
• Policy-based routing & application-aware policies
• VPN segmentation and secure connectivity

Troubleshoot WAN issues such as:

• Packet loss, latency, circuit flaps, routing issues, Routing & Switching Expertise
• Strong hands-on experience with: BGP (IBGP/EBGP), OSPF
• Route redistribution, route-maps, prefix-lists

Deep knowledge of: Spanning Tree Protocol (STP), RSTP, BPDU Guard, Root Guard, Loop prevention

• Expertise in: VLAN design, inter-VLAN routing, EtherChannel configuration and troubleshooting
• Wireless Network (Cisco 9800), Manage and troubleshoot Cisco Catalyst 9800 Wireless Controllers:
• WLAN, Policy, Site, and RF profiles, AP provisioning (DHCP Option 43 / DNS)
• HA-SSO configuration and failover validation

Diagnose wireless issues:

• Client connectivity, roaming issues, RF interference, Incident & Problem Management
• Lead Major Incident Management (MIM) calls and technical bridges.
• Drive end-to-end ownership of incidents until closure.
• Perform detailed Root Cause Analysis (RCA) and implement permanent fixes.

Ensure compliance with:

Proactive Problem Management - Analysis and Identify chronic issues in Network Infra and suggest improvements

• SLA / KPI targets
• Incident documentation and reporting standards

Change Activities

• Support and execution:
• Network migrations (LAN/WAN/Wireless/SD-WAN)
• Technology upgrades and refreshes
• As-built documentation and SOPs

Stakeholder & Vendor Management

• Coordinate with ISPs, OEM vendors, and internal teams
• Provide technical updates to client stakeholders
• Participate in client calls, reviews, and audits

Tools & Platforms

• ServiceNow (or equivalent ITSM tools)
• Monitoring tools (SolarWinds, Thousand Eyes – good to have)
• Automation knowledge Python/Ansible (good to have)

Qualifications & Experience

• Bachelor’s degree in engineering / computer science (or equivalent)
• 10–15 years of experience in Enterprise Network Operations
• Relevant certifications preferred:
• CCNP / CCIE (Routing & Switching / Enterprise)
• Cisco Viptela SD-WAN certification

Pay and Benefits

Pay Range Minimum: $110,000 to year

Pay Range Maximum: $114,000 to year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.