SAP Delivery Lead - North America

HCLTech is looking for a highly talented and self- motivated SAP Delivery Lead - North America to join it in advancing the technological world through innovation and creativity.

Job Title: SAP Delivery Lead - North America

Job ID: 90969

Position Type: Full-time

Location: Remote w/travel

Position Summary:

The SAP Delivery Head in North America will be responsible for overseeing the end-to-end delivery of SAP transformation programs and digital innovation initiatives for SAP clients. This role is pivotal in driving customer experience reinvention, operational excellence, and strategic value through technology. The ideal candidate will be a seasoned practitioner with deep expertise in SAP and a proven track record of leading large-scale transformation programs.

Key Responsibilities:

• Lead the delivery of SAP transformation programs across North America.
• Serve as the primary delivery point of contact for clients, ensuring alignment with business goals and exceptional service quality.
• Drive digital transformation initiatives focused on customer experience, leveraging SAP S/4HANA, RPA, IoT, and Cloud technologies.
• Conduct strategic business process workshops and provide innovative IT solutions to enhance operational efficiency.
• Collaborate with sales and service lines to identify growth opportunities and deliver value-driven solutions.
• Foster strong client relationships and act as a trusted advisor in strategic conversations.
• Manage large, globally dispersed delivery teams and ensure successful program execution.
• Promote continuous improvement and transformation of delivery models, including GenAI-based service innovations.

Qualifications:

Education:

Bachelor’s degree in Information Technology, Business Administration, or a related field. Advanced degree or relevant certifications (e.g., SAP, PMP, ITIL) preferred.

Experience:

Minimum of 15-20 years of experience in IT service delivery, with at least 8-10 years in leading SAP transformation programs.

Skills:

• Strong leadership and client-facing communication skills.
• Proven ability to manage large-scale SAP implementations and transformation programs.
• Experience with SAP S/4HANA Industry Best Practices and business process workshops.
• Knowledge of RPA, IoT, and Cloud technologies to drive SAP value.
• Ability to manage complex technical and operational issues.
• Proficiency in service management frameworks and platforms.
• Experience managing large P&Ls and working in matrixed environments.
• Exposure to GenAI-based service transformations.

Attributes:

• Customer-focused with a commitment to delivering high-quality service.
• Strategic thinker with the ability to align IT services with business objectives.
• Adaptable and resilient, with the ability to manage change effectively.
• Innovative and transformative mindset with a focus on business value.
• Willingness to roll up sleeves and get work done in dynamic environments.

Pay and Benefits

Pay Range Minimum: $146,000 base per year

Pay Range Maximum: $300,300 base per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.