IT Field Support

IT Field Support United States Job Description IT Field Support Job Summary The FSO Technician is responsible for deskside and field support for end users.  The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption. Key Responsibilities Key Responsibilities: • Provide deskside and remote support for Windows and Apple laptops/desktops • Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools • Perform device imaging, staging, deployment, and post-deployment validation • Configure, support, and troubleshoot end-user devices and peripherals • Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting • Diagnose and resolve hardware, OS, and application issues • Manage tickets in ServiceNow or similar ITSM tool including updates and closure • Follow ITIL processes for incident, request, and asset handling • Assist with new-hire onboarding (accounts, devices, access coordination) • Ensure accurate asset assignment and updates in the asset management system • Perform asset tagging, inventory counts, and stockroom organization • Coordinate depot/vendor repairs and warranty replacements • Adhere to SLAs, security policies, and compliance standards required in healthcare • Participate in rotational on-call and after-hours support when required Skill Requirements 2–3 years of experience in deskside / field support / EUC support • Strong knowledge of Windows 10/11 and basic Mac support • Experience with ServiceNow or similar ticketing systems • Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN) • Excellent troubleshooting and customer service skills • Ability to work independently or as part of a team in clinical environments • Ability to lift and move IT equipment as needed Additional Qualifications (Preferred): Certification in relevant field (e.g., HVAC, electrical, etc.) Experience with [specific equipment or software] Other Requirements 1. Optional Certifications: Comptia A+, Itil Foundation, Or Equivalent In Hardware Support And Operations Maximum Salary (US): 68000 Minimum Salary (US): 42000

Salary : $42,000 - $68,000