Information Technology Field Technician

Job description:

Company Overview

'HCLTech is a leading global technology company dedicated to delivering innovative digital, engineering, cloud, and AI solutions. With a diverse workforce across 60 countries, we are committed to accelerating progress responsibly and sustainably for our clients and communities worldwide.'

Summary

'We are seeking a Service Desk Analyst to join our dynamic team in the United States. This role is vital in providing exceptional technical support and customer service to ensure seamless IT operations aligned with our company's mission of technological excellence and inclusive growth.'

'Responsibilities'

' Provide first-line technical support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve technical problems related to computer systems, applications, and connectivity.
• Manage user accounts and access permissions using Active Directory.
• Document incidents and resolutions accurately in the help desk system.
• Collaborate with IT teams to escalate complex issues when necessary.
• Maintain knowledge of current technology trends and best practices.
• Assist in the deployment of new hardware and software updates.
• Ensure excellent customer service by communicating effectively with users.
• 'Qualifications'
• Proven experience in IT support or help desk roles.
• Strong knowledge of Windows, macOS, Linux operating systems.
• Familiarity with Active Directory, DNS, TCP/IP protocols.
• Experience with remote support tools such as SCCM or ServiceNow.
• Excellent communication skills and customer service orientation.
• Ability to analyze technical issues quickly and accurately.
• Relevant certifications such as CompTIA A or Microsoft Certified: Modern Desktop Administrator are a plus.'

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.