What are the responsibilities and job description for the Deskside Support Technician position at HCLTech?
Job Description-
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic desktop/laptop/Thin Client support, Printers, IPhones, Mobile,. Hands & feet support for network and server equipment as well as any IT related projects.
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Backing up and restoring user data, settings and associated systems administration activities
Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
Assist on Incident and Problem management activities
Be available for On-call support on need basis & as business demands
Adhere to ticket response and resolution SLA’s as agreed upon with the customer
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
Strong Microsoft Operating System installation and troubleshooting skills
Experience-based Windows support and Configuration/imaging Installation environment
General Windows OS troubleshooting and Hardware support and troubleshooting
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Job Type: Full-time
Salary : $40,000 - $75,000
