What are the responsibilities and job description for the Datacenter Technician position at HCLTech?
Job description
Data Center Smart Hands Trainee
Location: Monroe, LA
Position Type: Full-Time
Program Type: Not a Work-Study Program
Job Summary
We are seeking a motivated Data Center Smart Hands Trainee to support the reliability and performance of critical IT infrastructure. This role provides hands-on exposure to enterprise-level hardware and networking technologies in a collaborative, fast-paced environment—ideal for individuals looking to launch a career in data center operations or IT infrastructure.
Key Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware issues across servers, storage systems, and network devices.
- Install & Maintain: Install, configure, and maintain servers, networking equipment, and structured cabling.
- Ticket Management: Accurately track, update, and close service tickets in a timely manner.
- Collaboration: Partner with engineers and fellow technicians to troubleshoot and resolve technical issues.
- Continuous Learning: Participate in training programs to stay current with emerging technologies and best practices.
- Inventory & Asset Management: Support hardware inventory tracking and lifecycle management.
- Moves, Adds & Changes (MAC): Assist with installations, labeling, rack/stack, and connectivity during upgrades and deployments.
- Compliance & Security: Adhere to site security protocols and ensure proper documentation of all activities.
Qualifications: entry Level
Required
- High School Diploma or equivalent (Associate or Bachelor’s degree in Computer Science or related field preferred)
- Strong interest in IT infrastructure, networking, and hardware
- Excellent communication, teamwork, and problem-solving skills
Preferred
- Familiarity with basic hand tools and hardware components
- Industry certifications (e.g., CompTIA A , Network , or Data Center certifications) are a plus
Why Join Us?
- Gain hands-on experience with enterprise-level IT infrastructure
- Build foundational skills in hardware, networking, and troubleshooting
- Work in a team-oriented, high-growth environment
- Opportunities for career advancement and technical development