What are the responsibilities and job description for the Network Voice Engineer position at HCLTech and Careers?
- Technical Certification: CCVP with at least 10 to 15 years of experience.
- Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
- Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
- Good understanding of Unity Connection Voice mail services.
- Good understanding of VoIP, MGCP, H.323 and SIP services.
- Good communication skills.
- Open for 24x7 availability
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
- independently resolve tickets within SLA
- Adheres to standard operating procedures / work instructions
- Follow the escalation process
- Follow the shift hand-over process
- Update worklogs
- Update the knowledge base
- Technically upgrade across versions of environment when required
- Ticket Monitoring
- On - call support
- Opening Bridge Call
KEY TECHNOLOGIES:
- CUCM & Unity connection 8.x and 9.x.
- SIP, MGCP and H.323 gateways.
- UCCX 8.0 and 9.0 for IMAC’s
- Basic scripting knowledge of UCCX 8.0 & 9.0
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time of
Job Type: Full-time
Pay: $56,000.00 - $106,000.00 per year
Work Location: On the road
Salary : $56,000 - $106,000