What are the responsibilities and job description for the Field Support Technician position at HCLTech and Careers?
Skill: Field Support Technician
Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.
Advanced Experience in Windows Operating Systems. Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.
Roles and Responsibilities:
- Imaging of Windows/Mac Devices to latest version
- Provide 2nd Level Support
- Unboxing and packing of equipment To/ From Remote locations
- Must be able to follow schedules and perform administrative type tasks
- IMAC
- Perform Hardware and Software Installations
- Smart Hands Activities
- Provide remote support for users traveling or at home.
- Endpoint Encryption Troubleshooting – McAfee
- Ability to work in Active Directory
- Provide asset information within ticketing system to ensure an accurate asset database
- Perform refresh of end user devices in alignment with refresh schedules
- Assist with inventory activities as required weekly and monthly
- Ensure local Inventory is up to date and correct
- Maintain an incident/IMAC resolution/closure rate of 5 tickets per day
- Ability to work within Service Now
- Strong ability to interact with Customers
- Proper Documentation of End User Issues within Service Now
- Backup and Restoration of End User Data
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $49,000.00 - $88,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience:
- field service support technician: 3 years (Required)
- field service support: 3 years (Required)
Work Location: On the road
Salary : $49,000 - $88,000