Desktop Support Technician

Job Title: Executive Deskside Support Technician

Responsibilities

• Deliver white-glove, high-touch IT support to executive leadership (VP-level and above).
• Troubleshoot and resolve issues related to Office 365 suite and productivity tools.
• Provide deskside, remote, and mobile device support for Windows, macOS, and iOS/Android devices.
• Support devices enrolled in Intune Company Portal, ensuring reliable access and performance.
• Proactively monitor executive devices to minimize downtime and maintain availability.
• Provide on-site event and AV support for executive meetings, including Teams, Zoom, and conference room technologies.
• Resolve hardware/software conflicts with discretion and urgency.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Manage executive-specific assets and ensure proper logging in asset management systems.
• Provide guidance and training to executives and their assistants on technology use.
• Maintain accurate documentation of incidents, service requests, and resolutions in ITSM tools.
• Be available for 24/7 on-call support, including weekends, for critical issues.

Requirements

• 5 years of IT support experience, with at least 2 years in executive support.
• Proven ability to deliver white-glove service to senior leadership.
• Excellent organizational skills and ability to prioritize multiple executive demands.
• Strong interpersonal and communication skills; able to interact with executives with discretion and professionalism.
• Proven deep customer service background.
• Deep knowledge of Office 365 applications, Windows 10/11, macOS, and mobile platforms.
• Strong skills in conferencing and AV systems (Teams, Zoom, Cisco WebEx, Poly, Crestron preferred).
• Familiarity with network configurations (LAN, WAN, VPN, Wireless).
• Certifications such as MCP, A , ITIL, or Apple ACMT are a plus.
• Must be flexible with hours and available for extended support during planned activities or emergencies.
• Able to lift up to 50 lbs.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $42,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: On the road

Salary : $42,000 - $68,000