What are the responsibilities and job description for the Desktop Support Specialist position at HCLTech and Careers?
Desktop Support Specialist
- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
- Excellent communication and customer service skills. Dedication to customer service.
- Excellent teamwork skills
- Excellent desktop support technical skills
- Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Remote Desktop tools (Bomgar)
- Ability to perform root cause analysis and determine appropriate course of action based on result
Language Skills
- Official Local Language on a native or at least very good (fluent) level (C1/C2)
- English on an advanced level (B2 or higher)
Education
- BS or BA degree preferred or equivalent work experience
- A Certification or equivalent required.
- Microsoft Certified Professional certification a plus
Experience
- Minimum of 12months of Desktop support experience
Working Relationships
- Maintain inter-department relationships to resolve reported incidents
- Effectively communicate with extended service providers and IT infrastructure groups
- Develop communication and working relationship with supervisor and colleague
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $43,000.00 - $68,000.00 per year
Benefits:
- Health insurance
Work Location: In person
Salary : $43,000 - $68,000