What are the responsibilities and job description for the SPECIALIST position at HCL Technologies?
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Admnstr-English,FRENCH,Windows
Job Summary
This role delivers technical support for Windows environments while leveraging fluency in both English and French to resolve user issues. The position ensures prompt ticket resolution, root cause analysis, and contributes to a positive customer experience by maintaining service quality and supporting continuous improvement initiatives.
(1.) Key Responsibilities
1. Resolve technical support tickets using Windows troubleshooting tools, ensuring issues are addressed within defined SLAs and documented in both English and French.
2. Communicate effectively with end-users and internal teams in French and English to clarify issues and provide clear, actionable solutions for Windows platform incidents.
3. Perform root cause analysis for recurring Windows issues, utilizing system logs and diagnostic utilities to identify and address underlying problems.
4. Update and maintain the knowledge base in English and French, ensuring accurate documentation of solutions and best practices for common Windows support scenarios.
5. Participate in on-call escalations for Windows support, independently managing incidents and providing timely, customer-focused resolutions.
6. Coach team members and contribute to internal training sessions on Windows troubleshooting and bilingual support techniques.
Skill Requirements
1. InDepth Knowledge Of Windows Operating Systems, Including Troubleshooting, User Account Management, And System Administration Tasks.
2. Experience With Ticketing Tools And Incident Management In A Support Environment.
3. Strong Analytical And ProblemSolving Skills For Root Cause Analysis In Windows Environments.
4. Good Understanding Of Documentation Practices For Knowledge Base Updates.
5. Advanced Customer Service Orientation With A Focus On Positive User Experience.
Certification
1. Optional but valuable: Microsoft Certified: Windows Client, ITIL Foundation Certification, DELF/DALF (French Language Certification).
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Admnstr-English,FRENCH,Windows
Job Summary
This role delivers technical support for Windows environments while leveraging fluency in both English and French to resolve user issues. The position ensures prompt ticket resolution, root cause analysis, and contributes to a positive customer experience by maintaining service quality and supporting continuous improvement initiatives.
(1.) Key Responsibilities
1. Resolve technical support tickets using Windows troubleshooting tools, ensuring issues are addressed within defined SLAs and documented in both English and French.
2. Communicate effectively with end-users and internal teams in French and English to clarify issues and provide clear, actionable solutions for Windows platform incidents.
3. Perform root cause analysis for recurring Windows issues, utilizing system logs and diagnostic utilities to identify and address underlying problems.
4. Update and maintain the knowledge base in English and French, ensuring accurate documentation of solutions and best practices for common Windows support scenarios.
5. Participate in on-call escalations for Windows support, independently managing incidents and providing timely, customer-focused resolutions.
6. Coach team members and contribute to internal training sessions on Windows troubleshooting and bilingual support techniques.
Skill Requirements
1. InDepth Knowledge Of Windows Operating Systems, Including Troubleshooting, User Account Management, And System Administration Tasks.
2. Experience With Ticketing Tools And Incident Management In A Support Environment.
3. Strong Analytical And ProblemSolving Skills For Root Cause Analysis In Windows Environments.
4. Good Understanding Of Documentation Practices For Knowledge Base Updates.
5. Advanced Customer Service Orientation With A Focus On Positive User Experience.
Certification
1. Optional but valuable: Microsoft Certified: Windows Client, ITIL Foundation Certification, DELF/DALF (French Language Certification).
