What are the responsibilities and job description for the SHIFT LEAD position at HCL Technologies?
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Admin-ACCESS MANAGEMENT,IAM
Job Summary
The IAM Administrator plays a crucial role in maintaining and enhancing access management protocols within the organization. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting thorough root cause analyses. The IAM Administrator ensures compliance with quality standards and regulatory requirements, significantly contributing to customer satisfaction and operational efficiency.
(1.) Key Responsibilities
1. Resolve Access Management Tickets By Utilizing Iam Tools And Technologies, Ensuring Adherence To Quality Standards And Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify And Address Underlying Problems Effectively.
3. Contribute To Knowledge Management By Updating And Managing The Knowledge Base, And Facilitate Training Sessions For New Analysts To Enhance Team Capabilities.
4. Independently Manage Ticket Resolution Within Agreed Service Level Agreements (Slas), Ensuring Timely Handling Of Ticket Volume And Minimizing Backlogs.
5. Promote A Positive Customer Experience By Achieving First Call Resolution And Reducing Rejected Resolutions And Reopened Cases, Thereby Enhancing Customer Satisfaction (Csat) Scores.
Skill Requirements
1. Proficiency In Access Management And Identity And Access Management (Iam) Principles.
2. Familiarity With Iam Tools And Technologies, Such As Okta, Azure Ad, Or Similar Platforms.
3. Strong Analytical And Problem-Solving Skills To Conduct Effective Root Cause Analyses.
4. Basic Understanding Of Regulatory Requirements Related To Access Management And Data Security.
Certification
1. Optional But Valuable Certifications: Certified Identity And Access Manager (Ciam), Certified Information Systems Security Professional (Cissp).
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Admin-ACCESS MANAGEMENT,IAM
Job Summary
The IAM Administrator plays a crucial role in maintaining and enhancing access management protocols within the organization. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting thorough root cause analyses. The IAM Administrator ensures compliance with quality standards and regulatory requirements, significantly contributing to customer satisfaction and operational efficiency.
(1.) Key Responsibilities
1. Resolve Access Management Tickets By Utilizing Iam Tools And Technologies, Ensuring Adherence To Quality Standards And Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify And Address Underlying Problems Effectively.
3. Contribute To Knowledge Management By Updating And Managing The Knowledge Base, And Facilitate Training Sessions For New Analysts To Enhance Team Capabilities.
4. Independently Manage Ticket Resolution Within Agreed Service Level Agreements (Slas), Ensuring Timely Handling Of Ticket Volume And Minimizing Backlogs.
5. Promote A Positive Customer Experience By Achieving First Call Resolution And Reducing Rejected Resolutions And Reopened Cases, Thereby Enhancing Customer Satisfaction (Csat) Scores.
Skill Requirements
1. Proficiency In Access Management And Identity And Access Management (Iam) Principles.
2. Familiarity With Iam Tools And Technologies, Such As Okta, Azure Ad, Or Similar Platforms.
3. Strong Analytical And Problem-Solving Skills To Conduct Effective Root Cause Analyses.
4. Basic Understanding Of Regulatory Requirements Related To Access Management And Data Security.
Certification
1. Optional But Valuable Certifications: Certified Identity And Access Manager (Ciam), Certified Information Systems Security Professional (Cissp).
