What are the responsibilities and job description for the SENIOR CONSULTANT position at HCL Technologies?
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Tower Lead-IaaS-Azure,AzureKubernetes
Job Summary
The Tower Lead for Support & Operations plays a crucial role in ensuring the efficient management of escalations and the delivery of services aligned with the Service Level Agreements (SLAs) and Statements of Work (SOWs). This position is vital for driving operational excellence, enhancing customer satisfaction, and implementing strategic initiatives that foster continuous improvement within the organization.
(1.) Key Responsibilities
1. Generate Tower-Level Revenue By Leveraging Iaas On Azure And Implementing Infrastructure As Code (Iac) Practices Using Terraform And Vra To Optimize Resource Deployment.
2. Ensure Timely Resolution Of Escalations And Crises By Coordinating With Cross-Functional Teams, Adhering To Agreed Sla Norms, And Utilizing Azure Kubernetes For Efficient Incident Management.
3. Oversee Operational Hygiene By Validating Reports And Ensuring The Delivery Of Services As Specified In The Sow, Applying Best Practices In Windows Azure Iaas And Paas Environments.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness, Utilizing Azure Tools For Customer Engagement.
5. Implement Profit Improvement Plans (Pip) By Identifying Automation Opportunities And Driving Self-Initiated Projects That Improve Operational Efficiency And Reduce Costs Using Azure'S Automation Capabilities.
Skill Requirements
1. Strong Proficiency In Iaas On Azure And Infrastructure As Code (Iac) With Terraform And Vra.
2. In-Depth Knowledge Of Azure Kubernetes, Windows Azure Paas, And Windows Azure Iaas.
3. Solid Understanding Of Service Delivery Frameworks, Sla Management, And Operational Performance Metrics.
Certification
1. Azure Solutions Architect Expert Certification Is Highly Recommended.
2. Terraform Associate Certification Is Valuable But Not Mandatory.
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Tower Lead-IaaS-Azure,AzureKubernetes
Job Summary
The Tower Lead for Support & Operations plays a crucial role in ensuring the efficient management of escalations and the delivery of services aligned with the Service Level Agreements (SLAs) and Statements of Work (SOWs). This position is vital for driving operational excellence, enhancing customer satisfaction, and implementing strategic initiatives that foster continuous improvement within the organization.
(1.) Key Responsibilities
1. Generate Tower-Level Revenue By Leveraging Iaas On Azure And Implementing Infrastructure As Code (Iac) Practices Using Terraform And Vra To Optimize Resource Deployment.
2. Ensure Timely Resolution Of Escalations And Crises By Coordinating With Cross-Functional Teams, Adhering To Agreed Sla Norms, And Utilizing Azure Kubernetes For Efficient Incident Management.
3. Oversee Operational Hygiene By Validating Reports And Ensuring The Delivery Of Services As Specified In The Sow, Applying Best Practices In Windows Azure Iaas And Paas Environments.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness, Utilizing Azure Tools For Customer Engagement.
5. Implement Profit Improvement Plans (Pip) By Identifying Automation Opportunities And Driving Self-Initiated Projects That Improve Operational Efficiency And Reduce Costs Using Azure'S Automation Capabilities.
Skill Requirements
1. Strong Proficiency In Iaas On Azure And Infrastructure As Code (Iac) With Terraform And Vra.
2. In-Depth Knowledge Of Azure Kubernetes, Windows Azure Paas, And Windows Azure Iaas.
3. Solid Understanding Of Service Delivery Frameworks, Sla Management, And Operational Performance Metrics.
Certification
1. Azure Solutions Architect Expert Certification Is Highly Recommended.
2. Terraform Associate Certification Is Valuable But Not Mandatory.
