Sales Operations Senior Analyst

TOP 3 SKILLS YOU MUST HAVE TO QUALIFY:

1. Analytical Problem Solving & Root Cause Analysis: Ability to investigate complex pricing, promotions, account management, and sales operations issues; identify root causes; and connect data signals to business outcomes.

2. Salesforce, SQL & SOQL Data Capability: Strong hands-on ability to work with Salesforce.com, write SQL/SOQL queries, validate data, reconcile exceptions, and support troubleshooting across sales operations workflows.

3. Process Improvement, Automation & AI-Enabled Productivity: Ability to improve workflows, document business rules, monitor exceptions, use automation logic, and leverage Copilot/AI assistants to improve efficiency, quality, and operational controls.

We are looking for a highly analytical Sales Operations Support – Sr. Analyst to support pricing, trade promotions, account management, and sales operations processes. This role requires strong business process understanding, advanced problem solving, and the ability to investigate complex issues, identify root causes, and improve workflows using data, automation, and AI tools. The ideal candidate is proactive, detail-oriented, and comfortable working across systems, stakeholders, and operational signals to drive quality and efficiency.

What You’ll Do

· Analyze business processes related to pricing, promotions, account management, and sales operations.

· Investigate complex business and system issues, perform root cause analysis, and drive issue resolution.

· Validate data quality using rule-based checks, automation logic, and structured review methods.

· Monitor data anomalies, operational signals, and exception trends to proactively identify risks.

· Write and run SQL and SOQL queries for data extraction, validation, reconciliation, and analysis.

· Support Salesforce operations as an advanced business user, including troubleshooting, testing, and process validation.

· Create and maintain documentation for business rules, workflows, standard operating procedures, and recurring issue patterns.

· Use Copilot and other AI assistants to improve analysis, documentation, and workflow efficiency.

· Partner with cross-functional teams to improve controls, eliminate recurring defects, and streamline operations.

What We’re Looking For

· 5–7 years of relevant experience in sales operations, business operations, pricing support, promotions support, or related analytical roles.

· Strong analytical thinking with the ability to investigate issues deeply and connect data signals to business outcomes.

· Hands-on experience with Salesforce.com, including Sales Cloud and Lightning.

· Strong understanding of pricing, trade promotions, and account management workflows.

· Proficiency in SQL and SOQL.

· Experience working with Google Workspace, including Gmail, Google Sheets, and Google Docs.

· Ability to work independently, proactively monitor issues, and collaborate effectively across teams.

· Comfort using AI tools and assistants for multi-step reasoning, workflow support, and productivity improvement.

Preferred Skills

· Experience with data validation automation rules and exception handling frameworks.

· Ability to identify improvement opportunities and help build smarter operational workflows.

· Strong documentation skills for process mapping, issue tracking, and procedural updates.

· Experience using AI-enabled tools to support automation, analysis, and operational decision-making.

This is an excellent opportunity for a candidate who enjoys solving business problems, improving data quality, and using modern tools to make operations smarter, faster, and more reliable.

Pay and Benefits Pay Range Minimum: per year $95,000

Pay Range Maximum: per Year $100,000

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to HCLTech website for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $95,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience in Analytical Problem Solving & Root Cause Analysis: Ability to investigate complex pricing, promotions, account management, and sales operations issues; identify root causes; and connect data signals to business outcomes.
• Do you ahve experience in Salesforce, SQL & SOQL Data Capability: Strong hands-on ability to work with Salesforce.com, write SQL/SOQL queries, validate data, reconcile exceptions, and support troubleshooting across sales operations workflows.
• Do you have experience in Process Improvement, Automation & AI-Enabled Productivity: Ability to improve workflows, document business rules, monitor exceptions, use automation logic, and leverage Copilot/AI assistants to improve efficiency, quality, and operational controls.

Ability to Commute:

• San Francisco, CA 94114 (Required)

Work Location: Hybrid remote in San Francisco, CA 94114

Salary : $95,000 - $100,000