What are the responsibilities and job description for the Medical healthcare Credentialing Customer Service Representative position at HCL Technologies?
Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities
- To make every call a warm experience for our customers while complying with policies & procedures
- To be passionate about Customer Satisfaction and contribute to Customer Satisfaction
- To help the development of an excellent working climate within the function
- Responds to chat inquiries from providers and or PO’s, interacts with internal and external as necessary
- Contributor to Performance Management Targets by maintaining the set Average Handling Time and adhering fully to scheduled
- To be a team-player and assist colleagues in their contribution to achieving the Business goals
- Breaks/Rosters
- To actively support all multi-skilling initiatives within the process
- Display a high level of integrity in all dealings with internal/external customers
- Sound analytical skills to ensure eye for detail with Logical & customer centric issue resolution skills
- Ability to analyze, interpret and draw inferences from research findings
- Ability to use independent judgment to manage and impart confidential information.
Qualifications
- Proficient in English; multilingual abilities are a plus
- Strong communication skills to effectively interact with customers
- Previous experience in customer service or related field is preferred
- Application processing (must have Excel/Word/PDF experience)
- Proficient in data entry tasks
About HCL:
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
Salary : $14 - $16