Collections Representative

Job description:

Collection Analyst

Main Responsibilities:

• Reviews aging reports and initiates calls to customers with past-due balances to arrange for payment.
• Maintains call logs and expected payment dates.
• Resolves billing issues that have resulted in delinquent payment.
• Provides follow-up with customers when expected payment has not been received.
• Establishes and maintains excellent working rapport with internal and external customers.
• Works in partnership with other departments to establish and maintain criteria needed by customer to enable payment.
• Prepares credit, adjustment or customer refund documentation for account resolution
• Maintain an effective follow-up process to ensure the completion of commitments to customers.
• Handle management elevations, following through to resolution

Skills and knowledge

• Minimum High School/GED diploma or equivalent
• Fluent in English, both written and verbal
• Two (2) years’ work experience in a collection’s role or collections related role
• Conflict resolution, problem solving and negotiation skills
• Understanding of contract documents and terms of obligations
• General accounting principles of accounts receivable processes
• Ability to handle multiple priorities/tasks in a fast-paced work environment
• One (1) year of commercial collections experience in support of a financial services company
• Proficiency with SAP-based software
• Reference- hcl_bserv

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Collection: 1 year (Required)

Job Type: Full-time

Pay: $20.98 - $28.88 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid training

Work Location: Hybrid remote in Frisco, TX 75034

Salary : $21 - $29