What are the responsibilities and job description for the Associate position at HCL Technologies?
Consultation and Needs Assessment:
Work with clients to understand their business needs, workflows, and IT requirements.
Recommend appropriate Office 365 tools and features to optimize business processes.
Perform gap analysis and identify areas where Office 365 can provide improvements or solutions.
Implementation and Deployment:
Assist in the deployment and configuration of Microsoft 365 applications such as Exchange Online, SharePoint, Teams, OneDrive, and Microsoft Planner.
Lead the migration of data from on-premises environments (e.g., Exchange Server, file servers) to Microsoft 365 cloud services.
Design and implement customized solutions and workflows using Microsoft Power Automate, Power Apps, and other automation tools within the platform.
Collaboration & Integration:
Enable collaboration across teams using Microsoft Teams, SharePoint, and other O365 services.
Integrate third-party applications with Microsoft 365 tools to improve business efficiency.
Provide guidance on how to integrate Microsoft 365 with other cloud-based or on-premises systems.
Training and Support:
Provide training to end users and IT teams on the effective use of Microsoft 365 tools.
Offer ongoing support and troubleshooting for Microsoft 365 services and applications.
Develop documentation and user guides for internal use and client distribution.
Security and Compliance:
Advise on best practices for security, compliance, and governance using Microsoft 365 security tools, such as Microsoft Defender, Data Loss Prevention (DLP), and compliance centers.
Implement and configure security features like Multi-Factor Authentication (MFA), conditional access policies, and encryption.
(1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
Work with clients to understand their business needs, workflows, and IT requirements.
Recommend appropriate Office 365 tools and features to optimize business processes.
Perform gap analysis and identify areas where Office 365 can provide improvements or solutions.
Implementation and Deployment:
Assist in the deployment and configuration of Microsoft 365 applications such as Exchange Online, SharePoint, Teams, OneDrive, and Microsoft Planner.
Lead the migration of data from on-premises environments (e.g., Exchange Server, file servers) to Microsoft 365 cloud services.
Design and implement customized solutions and workflows using Microsoft Power Automate, Power Apps, and other automation tools within the platform.
Collaboration & Integration:
Enable collaboration across teams using Microsoft Teams, SharePoint, and other O365 services.
Integrate third-party applications with Microsoft 365 tools to improve business efficiency.
Provide guidance on how to integrate Microsoft 365 with other cloud-based or on-premises systems.
Training and Support:
Provide training to end users and IT teams on the effective use of Microsoft 365 tools.
Offer ongoing support and troubleshooting for Microsoft 365 services and applications.
Develop documentation and user guides for internal use and client distribution.
Security and Compliance:
Advise on best practices for security, compliance, and governance using Microsoft 365 security tools, such as Microsoft Defender, Data Loss Prevention (DLP), and compliance centers.
Implement and configure security features like Multi-Factor Authentication (MFA), conditional access policies, and encryption.
(1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
