What are the responsibilities and job description for the IT vendor and contractor management - New Kent, VA 23124 position at HCL Global Systems Inc?
Position is located at current offices in New Kent, VA. Agency is in the middle of reviewing new office space in Richmond, VA. Hybrid work arrangement may be considered at the supervisor's discretion (after the mgr has a chance to evaluate their performance). Selected candidate should plan on coming into the office until after that evaluation occurs.
Standard business hours (8:30 - 5:30) Monday–Friday.
ABOUT THE ROLE
General IT knowledge across networking, systems, web, and cybersecurity — enough to speak the language and triage issues
- Experience coordinating or managing IT vendors or contractors
- Comfortable serving as the bridge between non-technical agency staff and technical contractors
- Ability to track open tickets, follow up on deliverables, and escalate as needed
- Experience in a small office or government environment preferred
- Familiarity with Commonwealth of Virginia IT standards (VITA) a plus
TECHNICAL SKILLS (Required):
- IT vendor and contractor management
- General networking and systems knowledge (awareness level)
- Cybersecurity awareness and VITA/COV compliance coordination
- Website content coordination (not development)
- IT asset and software license tracking
- Help desk triage and escalation
- Project coordination and ticket/task management
- Microsoft Office / productivity tools