Business Analyst /Data Analyst--Local to Richmond VA only

Key Responsibilities:

∙ Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.

∙ Develop expertise in customers’ business applications and organizational data management concepts, advocating for the customer throughout the SDLC.

∙ Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.

∙ Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.

∙ Discover and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.

∙ Decompose traditional requirements into Agile Epics and Features; create clear and concise user stories that are aligned with customer goals and are easy to implement by technical teams.

∙ Map user stories to technical designs for system modifications, ensuring that solutions meet customer expectations.

∙ Identify and group related user stories into features; document dependencies, ensuring alignment with customer priorities and business processes.

∙ Assist the Product Owner (Business Sponsor) in maintaining the product backlog with a customer-first mindset.

∙ Perform Quality Analyst functions, defining test objectives, test plans, and test cases, while executing tests (including regression testing) to ensure customer satisfaction.

∙ Coordinate, facilitate, and document User Acceptance Testing (UAT) with business stakeholders, ensuring that the customer is at the center of the testing process and keeping Project Managers/Scrum Masters informed of progress.

Qualifications:

∙ Minimum of 10 years of experience delivering business and data analysis artifacts with a customer-focused approach.

∙ 5 years of experience as an Agile Business Analyst with a strong understanding of Scrum concepts and methodology, including representing the customer during sprint reviews.

∙ Experience organizing and maintaining Product and Sprint backlogs, ensuring prioritization based on customer needs.

∙ Proficiency in translating client and product strategy requirements into Epics, Features, and User Stories, ensuring alignment with customer goals.

∙ Strong data analysis background, organizational data management concepts, and SQL/database experience, particularly in supporting customer-driven solutions.

∙ Proficient in understanding and developing acceptance criteria to ensure test cases meet customers needs/acceptance.

∙ Experience with software development applications such as Azure DevOps and/or Jira.

∙ Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server).

∙ Experience with reporting systems, operational data stores, data warehouses, data lakes, and data marts.

∙ Exceptional written and oral communication skills with a proven ability to advocate for customers while working with a diverse set of peers and stakeholders.

Preferred:

∙ Certified Business Analysis Professional (CBAP)

∙ PMI - Professional in Business Analysis (PMI-PBA)

∙ PMI - Agile Certified Practitioner (PMI-ACP)

∙ Experience using Azure DevOps or Jira for agile software development and work item tracking.

∙ Experience with automated testing tools such as TestComplete, Cucumber, or Selenium.

Job Types: Full-time, Contract

Pay: From $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $130,000