Guest Services Supervisor

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Job Type

Part-time

Description

Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, our team is in search of an energetic, service-oriented leader who thrives in a fast-paced work environment to fill our part-time Guest Services Supervisor role. Having a passion for health and fitness is important and customer service experience is a must!

Requirements

In joining our team, you'll be responsible for:

• Greeting and providing excellent customer service to all HCI members and guests
• Maintaining extensive knowledge of all sports programs and facility operations; be able to provide this information to members, guests, and visitors
• Assisting Manager with the training and onboarding of new employees
• Supervising a team and ensuring cash totals are correct at the end of each shift
• Monitoring security and visitor access
• Efficiently fielding phone calls and inquiries about programming
• Helping with general facility maintenance and upkeep of amenities
• Providing general administrative and clerical support
• Receiving and sorting mail and deliveries
• And more...
  
  

To Be a Great Fit, You'll Have

• Availability to work Saturday and Sunday from 12 pm - 8:15 pm, and Thursday 2 pm - 9:15; must be available to work at least 2 shifts per week
• Minimum of one year of experience in a reception or related customer service position; six months of supervisor/management experience preferred
• High school diploma or GED
• Excellent verbal and nonverbal communication skills, including the ability to listen and respond appropriately
• Professional personal presentation
• Strong work ethic that includes punctuality, organization, and attention to detail
• Team oriented mindset
• Ability to quickly acquire and apply new knowledge and skills and the ability to maintain a friendly, enthusiastic, and positive attitude
• Willingness to work flexible hours, including weekends and some holidays, as needed
• Ability to multitask and work well under pressure
• Effective computer skills
  
  

What you’ll get as a member of our team:

• $17 - 20 per hour, based on experience
• A complimentary membership to HCI Sports & Fitness
• A fun work environment on a great team!