Location

Charlotte, Marion, Morganton, and Statesville, North Carolina

Position Summary

The Intake Coordinator serves as the first point of contact for individuals seeking mental health services and plays a vital role in connecting them with appropriate care. This licensed mental health professional manages the intake and referral process from initial inquiry through admission or referral to community resources, ensuring timely access to services. The Intake Coordinator reviews clinical and eligibility information, collaborates with multidisciplinary teams, maintains accurate documentation, and supports a positive, person-centered experience while upholding confidentiality and regulatory standards.

Key Responsibilities

• Receive, review, and track referrals from individuals, families, providers, hospitals, and community partners.
• Gather demographic, clinical, and referral information and obtain required documentation.
• Conduct initial clinical screenings and identify urgent concerns requiring clinical intervention.
• Coordinate eligibility reviews, program fit assessments, and admission decisions with clinical leadership.
• Complete Comprehensive Assessments for individuals referred to the ACT Team (ACTT).
• Schedule intake assessments and ensure all required consents and paperwork are completed.
• Maintain accurate referral logs, intake records, and documentation in designated systems.
• Communicate professionally with members, families, referral sources, and treatment staff.
• Facilitate a smooth transition into services and provide community resource referrals when appropriate.
• Collaborate with Team Leads, the Clinical Director, and interdisciplinary team members to support quality care.
• Participate in meetings, training, quality improvement initiatives, and other duties as assigned.

Qualifications & Requirements

• Active North Carolina licensure as a mental health professional required (LCSW/LCSW-A, LCMHC/LCMHC-A, LMFT, Licensed Psychologist, Licensed Psychological Associate, or Licensed Psychiatric Nurse Practitioner).
• Minimum of two years of experience working with adults diagnosed with Severe and Persistent Mental Illness (SPMI).
• Experience conducting comprehensive clinical assessments and participating in intake and referral processes.
• Knowledge of community-based behavioral health services, recovery-oriented care, and the needs of individuals with SPMI.
• Strong clinical judgment with the ability to identify and respond to urgent behavioral health concerns.
• Excellent communication, interpersonal, and customer service skills.
• Ability to build rapport with clients, families, referral sources, and community partners.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency with electronic health records (EHRs) and documentation systems.
• Ability to maintain confidentiality and comply with applicable regulations, policies, and ethical standards.
• Ability to work collaboratively as part of an interdisciplinary treatment team.
• Experience with ACTT, FACT, or other community-based behavioral health programs preferred.
• Leadership, management, or clinical supervisory experience preferred.
• Valid driver's license and reliable transportation may be required based on program needs.

Salary

$60,000-$70,000

About Strategic Interventions

Strategic Interventions, LLC is a leading behavioral health provider serving adults with severe and persistent mental illness across North Carolina. Through evidence-based, community-focused programs including ACTT and FACT, our multidisciplinary teams help individuals achieve recovery, independence, and improved quality of life. We are committed to empowering those we serve through compassionate care, clinical excellence, and innovative behavioral health services delivered where people live, work, and thrive.

Benefits

Equal Employment Opportunity

Strategic Interventions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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