What are the responsibilities and job description for the Case Manager position at HCANA?
Description
JOB SUMMARY:
The Case Manager is responsible for providing direct client care under the supervision of the Clinical Director. The Case Manager also maintains a safe and efficient working and treatment environment per company policies, procedures, and best practices; communicates effectively with the treatment team to ensure safe, quality care is provided to all clients.
ESSENTIAL JOB FUNCTIONS:
- Provides direct support services to include engaging clients in case management and personalized aftercare plans.
- Has responsibility for intake documentation. Prepares initial aftercare plan, event notifications and other documentation regarding clients in accordance with requirements, company policies and procedures.
- Monitors caseload daily to ensure required documentation is completed timely; including, but not limited to, assessments, case reviews, discharge plans, legal documents, FMLA and Short-term disability.
- Facilitates coordination of care to include anything clients require in their initial aftercare plan.
- Ability to be resourceful; seek appropriate resources for clients and maintain relationships with outside entities.
Requirements
KNOWLEDGE, ABILITIES, AND ATTITUDES REQUIRED:
- Knowledge of software programs for personal computer use, especially word processing, email, and spreadsheets.
- Knowledge and experience in case management with substance abuse clients.
- Ability to prepare, implement, and analyze aftercare plans.
- Strong problem-solving skills and the ability to carry out assigned projects to their completion.
- Strong interpersonal skills, including the ability to communicate effectively both verbally and in writing, establishing, and maintaining effective working relationships, gaining cooperation, and resolving conflicts.
- Ability to plan and organize case workload, manage deadlines of him/herself.
- Ability to maintain and demonstrate ethical professional standards and demeanor, including the confidentiality of employee and client data, client boundaries, and other sensitive information.
- Demonstrated competence with, and continued commitment to respect for cultural differences and diversity, protecting client rights.
- Recognition of the limits of one's own professional expertise and the willingness to seek supervision and/or support, as needed.
- Makes clinical and organizational decisions with the client's well-being and best interests in mind.
- Recognize, prevent, and respond to a situation in which the client may be a danger to himself or others, displaying aggressive behavior or is experiencing a crisis or medical emergency.
ESSENTIAL FUNCTION STATEMENT
The previous duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, or a logical assignment to the position. PHYSICAL DEMANDS The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to walk, bend, stand, climb stairs, speak English, hear, use a telephone, drive an automobile, and operate standard office equipment, such as a computer, copier, and fax machine. Must be able to lift and carry up to 25 pounds.
EDUCATION AND EXPERIENCE
- A high school diploma or a high school Equivalency Diploma (GED)
- 1 year of full time Behavioral Health work experience preferred