Customer Service Specialist I - Phone Bank

Join an organization that values it's community and employees! The purpose of this entry-level position is to provide general services information and resolve any emerging problems customers might face. This position must maintain a high level of professionalism, courtesy, and patience to present the district in the best light possible. This role will have a basic knowledge of the district's policies and procedures and provide recommendations for appropriate resolution of problems. This position will perform routine customer service support activities and tasks related to their area of focus with direct supervision. Education/Technical Requirements & Work Experience EDUCATION REQUIREMENTS High School Diploma or equivalent required WORK EXPERIENCE <2 years of related work experience Job Responsibilities General Responsibilities (Broad responsibilities that are consistent across job families) Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner. Identify and assess customers' needs to achieve satisfaction. Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution. Provide accurate, valid, and complete information clearly and concisely utilizing the right methods and tools. Operate a PC and become familiar with HCAD's various computer systems (i.e. AVS, HTS, MTS, ACTS, CAMA, etc.). Maintain awareness of changes in the district policies and procedures and important deadlines for action. Handle special projects as assigned by researching and presenting information. Position Qualifications & Requirements COMPETENCIES Communication Customer Orientation Decision Making Emotional Intelligence Essentials Quality Orientation KNOWLEDGE: Texas Property Tax Code Windows operating system, including Microsoft Office Suite SKILLS: Effective communication, both written and verbal Professional customer service Research Data entry into the STI Cama and Visiflow systems Multi-tasking WORKING CONDITIONS Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting. PHYSICAL & MENTAL REQUIREMENTS Positions in this class typically require repetitive motions, walking, talking and hearing. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pounds. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions. Equal Opportunity Employer The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. The Harris Central Appraisal District appraises taxable property for the county, cities, school districts, and more than 300 special districts such as MUDs that levy property taxes within the district's boundaries. The district appraises more than 1.7 million property parcels annually. The district also administers exemptions and special appraisals, such as productivity valuation of qualified agricultural land, and determines the taxable situs of property. • Apply online by selecting the job title and clicking on the “Apply” button. • If this is your first time applying using our online application process, you will need to create an account. • Once your account is established, you can upload your resume and follow the steps to create and submit an application. • After your application is submitted successfully, your application will be reviewed. • Should you be selected for an interview, you will be contacted by text or email. • We recognize the significance of keeping you informed about the progress of your application. While it might be challenging to speak to everyone individually, your Candidate Home page on the website shows the progress of the application. Interested in the Harris Central Appraisal District but cannot find the right opportunity at the moment? Share your resume with us for future opportunities or create an account and a job alert.