Telehealth Operations Manager

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Telehealth Operations Manager opening with CareNow today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Telehealth Operations Manager for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

What you will do in this role:

• Centralize patient registrar / patient rep model to scale telehealth across all urgent care markets
• Lead a team of 5-10 patient registrars who support telehealth providers and practices
• Support reporting capabilities to understand provider and patient rep to volume ratios to resource telehealth capabilities
• Provide reporting to market leaders on operational needs and issues; support collaborative communication with market leaders to build effective operations
• Partner with financial leaders to define, communicate and implement the allocation model for patient volume; e.g., supporting all telehealth under one COID but accurately attributing the patient volume and requisite revenue and expenses to the market based on patient zip code; determine operating procedures for outliers and exceptions as needed
• Collaborate with Provider Relations team to ensure providers are appropriately licensed for coverage in each respective state
• Partner with Ethics and Compliance team to ensure program compliance on all programmatic requirements (ADA accessibility, patient consent, EMTALA, etc,); support education team on development and delivery of refresher trainings as needed.

What Qualifications you will need:

• Bachelor’s Degree required
• Experience leading operations preferred
• Minimum of 5 years of operations or comparable experience
• HCA and/or urgent care operations experience a plus
• Telehealth operations experience a plus
• Anticipated 5-10% travel

This position will need to sit in either Nashville, TN or Coppell, TX and it will be a hybrid work environment. 

CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow® physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Telehealth Operations Manager opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary : $4 - $0