Manager of Technical Services

Description

Introduction

Do you have the career opportunities as a Manager of Technical Services you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare Kingwood which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Houston Healthcare Kingwood, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Manager of Technical Services where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Manager of Technical Services provides managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services within an HCA hospital. This position ensures continuity and alignment of the facility’s technical services direction with HCA’s corporate IT&S strategies and the division IT&S strategic plans.

Primary responsibilities include serving as the manager of technical services for an HCA hospital, managing the work activities of technical personnel assigned to the hospital and coordinating consistent support of technical services and implementation activity within the hospital. This individual also assists in resolving highly complex issues regarding technical services, coordinates facility technical projects, assists in developing strategies for training and tools for technical services across the division, and champions standardization, utilization, optimization and use of best practices in technical services.

The Manager of Technical Services requires subject matter knowledge across technical applications. This position must stay abreast of latest technical developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

SUPERVISES – May supervise one or more of the following groups of employees: Zone Sr. Technical Analyst, Zone Technical Analyst. Zone System Administrator, Zone Telecom Analyst

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services for an HCA division
• Maintains strong relationships with division technical services team and Division Director of Technical Services
• Meets with facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities
• Responsible for personnel management, performance reviews, competency development, and coaching of facility technical services resources
• Builds and maintains relationships with business operations, IT&S leaders, and vendors
• Participates in resource planning and allocates resources to meet goals of the technical services area, IT&S goals and business priorities
• Organizes, plans, assigns, and monitors completion of work
• Participates in the development of corporate and division-level technical standards, policies, and procedures as appropriate
• Ensures that the design and use of technical services adhere to established division and HCA policies, procedures, and standards
• Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met
• Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
• Ensures that service resources are assigned for the timely resolution of technical services incidents and requests
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries • Promotes system security and patient confidentiality and helps ensure compliance
• Participates in activities to improve departmental and organizational performance
• Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants
• Builds strong relationships with technical services users groups across HCA, IT&S managers and directors, and the Technical Services Leadership Council
• Adheres to Code of Conduct and Mission & Value Statement
• Participates in special projects as needed and performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• A thorough knowledge and understanding of current and emerging technical services technology
• Mature understanding of technical support processes and workflow
• Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines
• Strong analytical skills and detailed organizational skills
• Demonstrated ability to proactively identify needs, manage resources, and multi-task
• Demonstrated ability to communicate effectively verbally and in writing
• Demonstrated customer orientation
• Strong leadership and management skills
• Demonstrated ability to recruit, develop, and retain staff
• Demonstrated ability to work in stressful situations
• Competency in basic PC use and required tools
• Must be able to drive to assigned sites to complete work

EDUCATION

• Bachelor’s degree preferred

EXPERIENCE

• Four years of experience in technical services support
• Technical experience in large, complex organization or corporate structured environment
• Experience in team leadership and direct supervision
• Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

CERTIFICATE/LICENSE – Valid state drivers license and proof of auto insurance, if applicable PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel among facilities in the division or to division or enterprise meetings may be required.

OSHA CATEGORY – The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20 states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager of Technical Services opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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