Mini-Bar Attendant

JOB SUMMARY:

The Minibar Attendant provides guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay.

JOB RESPONSIBILITIES:

• Stock the mini-bar cart with the necessary items to maintain the par level daily.
• Clean and defrost the mini-bars regularly and consistently.
• Inventory all guest mini-bars daily and post the appropriate charges to the room prior to guest departure.
• Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
• Maintain, track and complete daily worksheet of mini bar stock.
• Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
• Maintain assigned Mini-Bar carts.
• Raise store requisition and obtain stock from warehouse and store in the assigned storerooms.
• Maintain and complete assigned floors and rooms requesting Mini-Bar service.
• Follows all required safety and standard operating procedures.
• Ensure rotation of all mini-bar products.
• Properly complete, maintain and track inventory in assigned storerooms.
• Communicate effectively with Mini-Bar Vending Supervisor any issues and/or concerns.
• Ensure all duties found in the refreshment center inspection/attendant evaluation checklist are followed including completing assigned floors, cleanliness of assigned mini-bars, menus are present, inventory is complete, and refill reports are accurately filled out.
• Display appropriate two-way radio etiquette always.
• Report all mini-bar concerns to management including any guest issues.
• Perform any other duties deemed necessary for the success of the department.

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• High school diploma or general education degree (GED)
• Technical Mini Bar experience in world class luxury hotel/resort preferred
• Customer service and verbal communication skills
• Flexible schedule, able to work mornings, nights, holidays and weekends.

QUALIFICATION:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.