Patient Enrollment Specialist (Travel Required)

About Us:

HBox (www.hbox.ai) is at the forefront of revolutionizing healthcare delivery through the integration of artificial intelligence and innovative care solutions. We are dedicated to enhancing the quality of chronic care management by leveraging advanced technology and personalized care strategies. Our mission is to empower patients and healthcare providers with the tools and support necessary to achieve optimal health outcomes.

We are seeking a compassionate and tech-savvy Patient Enrollment Specialist to join our dynamic team. This role involves enrolling patients into our remote patient monitoring program at various clinics throughout the Southwest Chicago Suburbs - Orland Park, Palos Heights, Palos Park, Chicago Ridge, Oak Lawn, Joliet/New Lenox. You will be responsible for demonstrating how to take vital measurements using devices like blood pressure monitors and SPO2 sensors, educating patients on the program's benefits, and ensuring their comfortable and informed participation. 

Duties & Responsibilities 

Patient Enrollment & Education 

• Travel to assigned clinics per the provided roster to enroll patients into HBox’s virtual and chronic care programs. 
• Educate patients about the program, its benefits, and how ongoing monitoring and care management support better management of their health. 
• Obtain and document informed patient consent according to established procedures. 

Device Setup & Vitals

• Demonstrate proper use of health monitoring devices (e.g., blood pressure monitors, SpO2 sensors) and confirm patients are comfortable and confident taking their own vitals. 
• Verify the accuracy of patient vital measurements and correct device usage during enrollment. 
• Troubleshoot basic device issues and address patient questions or concerns in the moment. 

Documentation & Compliance 

• Maintain the confidentiality of patient information in accordance with HIPAA and HBox policy at all times. 
• Accurately document enrollment, device assignment, and patient interactions in HBox systems and/or the clinic’s EMR. 

Clinic Partnership 

• Partner with clinic staff and healthcare providers to enable smooth, on-schedule patient enrollment. 
• Deliver a high-quality, compassionate patient experience through clear, empathetic communication. 

Patient Lists, Insurance & Care Coach Collaboration 

• Complete assigned patient lists and follow-ups on time; report status and barriers to the Senior PES. 
• Collect and verify patient and insurance information, and flag missing or incorrect details to the clinic. 
• Work with care coaches: share accurate patient details and barriers and help re-engage assigned patients. 

Qualifications 

• High school diploma or equivalent required; healthcare or Medical Assistant education/certification preferred. 
• Experience in a patient-facing role within a healthcare setting. 
• Experience taking and documenting patient vital signs. 
• Familiarity with Electronic Medical Records (EMR) systems and general comfort with technology. 
• Excellent communication and interpersonal skills. 
• Valid driver’s license and reliable transportation; ability to travel to assigned clinics as required. 
• Bilingual (Spanish) a plus.