Service Advisor

Overview:

Lindsay Automotive is one of the oldest Honda dealers in Central Ohio, dating back to 1973.

We are a service oriented organization that prides itself on establishing life-long

relationships with our customers. We consider our employees to be one of its most

valuable resources. A Full-time Service Advisor you are the primary point of contact

between the customer and the service technicians. Your goal is to provide exceptional

customer service while maximizing the department’s efficiency and sales through

maintenance recommendations.

Responsibilities Include:

• Proactively greet customers in the service lane; perform a "walk-around" of the vehicle to

note mileage, damage, and immediate maintenance needs (like tire tread or wiper wear).

• Listen to customer concerns and ask clarifying questions to help technicians accurately

diagnose mechanical issues.

• Explain complex technical repairs and maintenance schedules in plain language that

customers can understand and trust.

• Create accurate cost estimates for parts and labor. Use the vehicle’s service history to

recommend factory-scheduled maintenance.

• Act as the bridge between the shop foreman, parts department, and the customer to

provide real-time updates on vehicle status.

• Manage Repair Orders (ROs) from open to close, ensuring all documentation meets

manufacturer warranty standards.

• Verify warranty or service contract coverage before work begins to ensure accurate

billing.

• Review completed work orders for accuracy before the customer arrives to ensure all

requested repairs were addressed.

Qualifications:

• 1–2 years in automotive service or high-volume retail sales/customer service preferred.

• Proficiency with Dealer Management Systems (DMS) like Reynolds & Reynolds, CDK, or

Dealertrack. (applicable to us?)

• High emotional intelligence; ability to handle overwhelmed customers and busy

technicians with professional composure.

• Ability to calculate repair totals, tax, and discounts quickly and accurately.

• Must possess a valid driver’s license and a clean driving record (for moving vehicles in

the service lane).