HR Service Center Consultant

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account. JOB FUNCTION / SUMMARY: HR Service Center Consultants provide support for the Human Resources Service Center, which supports associates and management with a variety of Human Resources needs. This position enhances the associate experience by providing support and guidance to associates and managers on Human Resources policies, procedures, and initiatives, including but not limited to benefits, payroll, leave of absences, company policy, and performance management. This position provides consultation for HR inquiries by phone, chat, HR web portal or email. ESSENTIAL DUTIES & RESPONSIBILITIES: Provides consultation for HR inquiries by phone, chat, HR web portal, or email to ensure courteous resolution within the department’s service levels, key performance indicators, and adherence standards through Reviews and interprets policies based on individual situations and advises associates and management on steps for resolution. Takes ownership of complex cases and escalates to Sr. Consultants or subject matter experts as needed. Maintains an advanced working knowledge of company and departmental policies and procedures. Provides support to Senior Consultants with managing complex processes and cases. Acts as a liaison between associates and managers with HR Business Partner Services, and other Centers of Expertise. Manages COVID-19 process through providing guidance to associates and managers on quarantine recommendations, contact tracing, safety protocols, and screening associates for return to work eligibility. Provides feedback and recommends process improvements to management. Portrays a positive and professional image providing exceptional service to associates. Performs all other duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES: NONE MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE: Bachelor’s Degree in Human Resources or related field Two years related HR or call center experience and/or training Equivalent combination of education and experience Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast paced environment Proven ability to follow existing processes with high attention to detail Strong interpersonal and customer service skills and the ability to work well across teams Strong verbal and written communication skills Time management skills Ability to work within a team and on own initiative Proficient computer skills ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS: Ability to read and interpret a documents and policies Ability to use independent judgment and discretion Accurate and efficient data entry skills with attention to accuracy and quickness Ability to lift/move/carry approximately 5 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws. When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future. Apply now. Learn more at hancockwhitney.com/ourstory