Customer Service Support Specialist

Company Description HB Travels is a travel services company dedicated to creating exciting, stress-free, and memorable journeys for individuals, families, couples, groups, and businesses. The company offers a wide range of travel solutions, including cruises, all-inclusive resorts, guided tours, destination weddings, family vacations, and custom itineraries. With a focus on personalized service, HB Travels tailors every trip to each client’s unique needs, preferences, and budget. The team provides expert guidance and dedicated support before, during, and after travel to ensure a seamless experience from planning to return.
Role Description The Customer Service Support Specialist is a full-time remote role responsible for delivering responsive, high-quality support to HB Travels clients across phone, email, and online channels. In this role, the specialist will handle inquiries about travel bookings, itineraries, and policies; provide clear information and troubleshooting; and resolve issues in a timely, empathetic manner. Daily tasks include managing support tickets, documenting interactions, coordinating with travel advisors and partners, and following up to ensure customer satisfaction. The specialist will also assist with technical support related to online booking tools, maintain accurate customer records, and contribute feedback to improve support processes and overall client experience.
Qualifications

• Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a commitment to delivering courteous, solution-oriented service.
• Excellent Interpersonal Skills and Phone Etiquette, with the ability to communicate clearly, professionally, and with empathy in diverse situations.
• Ability to provide basic Technical Support for online booking platforms, customer portals, and communication tools, with comfort navigating digital systems.
• Solid written and verbal communication skills, including accurate documentation and follow-up.
• Organizational and time-management abilities to handle multiple inquiries and prioritize tasks in a remote setting.
• Previous experience in customer service, call center support, or travel/hospitality is preferred.
• Proficiency with common office software and customer support tools (e.g., CRM systems, ticketing platforms).
• High school diploma or equivalent required; additional education or certifications in travel, hospitality, or customer service are a plus.